Customer Care Position (permanent 30-38 hour/wk)Are you a dynamic and customer-focused professional with a genuine care for their people? Can you easily pivot and re-prioritise in an ever-changing environment?Greater Springfield Veterinary is seeking a Senior Receptionist to be the welcoming face of our practice and provide exceptional service to our clients and their beloved pets. If you're looking for a rewarding career in a friendly and collaborative environment, this could be the perfect opportunity for you!About UsGreater Springfield Veterinary is a leading veterinary practice committed to providing the highest level of care to pets in the Greater Springfield & Redbank Plains area. Our dedicated team of veterinarians and support staff is known for their expertise, compassion, and commitment to improving the lives of animals.Position OverviewAs Customer Care, you will play a pivotal role in creating a positive first impression for our clients and ensuring their experience with our practice is seamless. This permanent position is available 30 to 38 hours per week with shifts on a rotating roster Monday to Saturday between 7am and 8pm.Your responsibilities will include:Greeting and assisting clients with warmth and professionalism.Managing appointment scheduling and reminders.Handling phone calls, emails, and inquiries promptly and courteously.Processing payments and managing invoices.Maintaining accurate client records and files.Assisting with administrative tasks to support the efficient operation of the clinic.QualificationsTo excel in this role, you should possess the following qualifications and attributes:Proven experience in a receptionist or customer service role.Experience in a veterinary clinic or healthcare setting highly regarded.Exceptional interpersonal and communication skills.Strong organisational skills and attention to detail.Ability to multitask in a fast-paced environment.Proficiency in computer applications and software.Compassion for animals and a genuine desire to provide excellent client service.Leadership skills and the ability to work effectively within a team.If you're ready to be a part of a compassionate team dedicated to providing the best care to pets and their owners, we invite you to apply for the Senior Receptionist position at Greater Springfield Veterinary. Help us continue to make a positive impact in the lives of animals and the community.How to applyTo apply, please submit your resume and a cover letter outlining your relevant experience and why you're the ideal candidate for this position to Kate Muller on ****** look forward to reviewing your application!
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