4- weeks onsite training (in Mitcham) providedAbility to work from home with no mandated minimum days in the office once training completedNo weekend or public holiday work.
Shifts Monday to Friday rostered between 8am-6pmNo call centre experience necessary and no selling requiredWho We're Looking For: Whether you are looking for Full-time, Permanent Part-time or Casual work, we want people who genuinely care and love solving problems.
As a leading water utility, Yarra Valley Water is committed to building and developing your career.
This is not just talk; some of our most senior leaders started in our call centre.
Our culture fosters an inclusive, collaborative work environment and provides ongoing training & development opportunities, flexibility and support that lead to high levels of achievement and personal satisfaction.
Curious to know more?
Hear from our own staff on video HERE.
What's the Role? As a Customer Care Consultant, you will be the person who helps our customers predominantly relating to billing enquiries - by phone, email, live chat, and SMS.
No sales targets, just good old fashioned customer service.
About you: Big on customer care: you love making a difference and helping others.Problem Solver Extraordinaire: You enjoy tackling challenges and finding the best solution.Service Superstar: You've got experience in retail, hospitality, travel or any field where customer service is the priority.Flexible and Resilient: You adapt and handle anything thrown your way, are proactive and can work independently.Clear Communicator: You have an ability to explain complex information to diverse audiences in a way everyone gets, whether it's verbally or in writing.Tech-Savvy: You are comfortable using multiple software platforms simultaneously.What's in it for you? Your Salary: The starting salary is $55,031.35 + 12% super, which then increases to $58,197.36 upon completion of 6-month probation, with a final increase to $61,359.22 at your 1-year anniversary.
We reward you as you learn, based on your performance!Salary increases, up to 2 salary increases occur after your first year.Work from Home Allowance: $650 once training is completed.Flexible Working: No set mandated days in the office – rather moments that matter where the commute is worth it as we are deliberately connecting onsite when it's meaningful and better in person (on average a day a fortnight).Career & Growth: We are dedicated to building & developing your career - ongoing coaching & training will be provided to assist you in your development with a view to long term career opportunities across the business – the sky is the limit!Convenient Location: Free onsite parking, and subsidised bistro in the heart of Mitcham (short walk to shops, restaurants, and train station).Vibrant Culture: Supportive, friendly team environment within a vibrant culture focused on encouraging and achieving.Generous Leave: 14 weeks paid parental leave and 15 days paid personal leave, which can be used for caring, wellbeing, mental health, menstrual or menopause.
Plus the option to swap certain public holidays for another day of paid leave.To read more about our benefits and culture, read our employee handbook HERE.
Start Date: Your journey starts on Tuesday, 11th March 2025 with a comprehensive 4-week on-site training program at our head office in Mitcham.
Work from home flexibility will be offered after training.
Our Customer Care team operate from 8am to 6pm Monday to Friday.
The standard working hours are up to 7.6 hours per shift, which will be rostered on a rotational basis.
Questions: Please contact us via email ****** if you have any questions about becoming a Customer Care Consultant.
How to apply? Submit your resume and we will ask you a few more questions to understand you better.
Closing date: Sunday 26th January 2025 Please note that this ad may be closed prior to the closing date if application volumes are exceeded. We welcome applications from everyone, including Aboriginal and/or Torres Strait Islander peoples, people with Disability, mature age and young job seekers, members of the LGBTI+ community, and people from all cultural backgrounds.
If you need any help with the application process or would like to discuss your reasonable adjustments during interviews, please contact us via email ******.
Successful applicants must be eligible to work in Australia and agree to provide information for pre-employment checks, if required for the position.
This may also include a Police Check or AusCheck, where an offer will be subject to a satisfactory outcome of these checks.
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