Customer Care Consultant

Programmed Skilled Workforce is seeking passionate Customer Service Superstars to join a leading healthcare provider in Launceston.As a Customer Care Consultant, you will be the first point of contact for our valued customers.
You will assist in addressing sales inquiries, resolving issues, and providing support to ensure a seamless customer experience.
Your role will be crucial in ensuring customer satisfaction and fostering long-term relationships.
This is a fantastic opportunity for individuals who are eager to contribute to a positive customer experience while working in a rewarding and dynamic environment.Key ResponsibilitiesAnswer customer inquiries via phone, email, and chat, providing prompt and professional responsesAssist with product or service-related questions, troubleshooting, and resolving issuesMaintain a deep understanding of company products, services, and policiesCollaborate with internal teams to resolve complex issues or escalationsTrack and document customer interactions
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