Programmed Skilled Workforce is seeking passionate Customer Service Superstars to join a leading healthcare provider in Launceston.
As a Customer Care Consultant, you will be the first point of contact for our valued customers.
You will assist in addressing sales inquiries, resolving issues, and providing support to ensure a seamless customer experience.
Your role will be crucial in ensuring customer satisfaction and fostering long-term relationships.
This is a fantastic opportunity for individuals who are eager to contribute to a positive customer experience while working in a rewarding and dynamic environment.
Key Responsibilities Answer customer inquiries via phone, email, and chat, providing prompt and professional responses Assist with product or service-related questions, troubleshooting, and resolving issue Maintain a deep understanding of company products, services and policies Collaborate with internal teams to resolve complex issues or escalations Track and document customer interactions using CRM software Qualifications : Year 12 Completion Experience in customer service or a similar role.
Strong communication skills, both verbal and written.
Excellent problem-solving skills with attention to detail.
Ability to remain calm and professional in challenging situations.
Proficient in using customer service software (e.g., CRM systems, Microsoft Office).
Ability to multitask and prioritize in a fast-paced environment.
A positive attitude and willingness to go the extra mile for customers.
Benefits : Competitive rates Opportunities for career growth and professional development.
Friendly and supportive team environment How to Apply : If you are a motivated customer service professional passionate about making a difference, we would love to hear from you!
Please submit your resume and cover letter by clicking "Apply".
Who we are As one of Australia's largest employers, we work with great companies all around Australia and New Zealand to give you the best opportunities to work when and where you want to.
At Programmed, we are committed to creating a safe and inclusive environment which values and respects diverse styles, backgrounds, experiences and perspectives.
We welcome and encourage women, people of Aboriginal and Torres Strait Islander descent and people from diverse backgrounds to apply.
So it's over to you.
If you would like to join our team, APPLY now.
To learn more about working with Programmed, we encourage you to visit our website.
Consultant Rebecca Arnol Reference number: 210283238_173439661186996 Profession:Call Centre & Customer ServiceCustomer Service Company: Programmed Date posted: 17th Dec, 2024