Join us as we work to make Tasmania the healthiest island on the planet!Imagine a health insurer doing more for Tasmanians.For over 70 years St.LukesHealth has provided health insurance that's helped Tasmanians. Now we're also providing a promise: to become the healthiest island on the planet.This bold ambition is a promise to our members, our staff, and our state to make our island the healthiest it can be. We've already begun, investing in new processes, new products, and new people. We're focusing on the things that will make a difference locally and leveraging our networks to create change.The RoleWe are looking for charismatic and energetic individuals to join our Customer Care team, with positions available in our Burnie customer care centre. You will be a team player and superior communicator who is friendly, ambitious, and able to clearly articulate our mission, products and services to members and customers. These roles will involve providing high quality face to face and phone-based customer services to our members and customers across the full range of our Private Health Insurance products, building positive relationships and providing meaningful assistance to members.Selection CriteriaPrior demonstrated experience in customer service and/or call centre positionExceptional written and verbal communication skillsA high level of attention to detailDemonstrated ability to solve problems or escalate when requiredAdvanced digital competency in a range of programs and member CRM systemsProfessional manner with the ability to work under pressure, effectively managing own workflow with consideration to team requirementsSelf-starter with a strong work ethicDemonstrated ability to interact with a diverse workforce and member baseStrong customer orientation and desire to provide excellent customer solutionsIf you were here last week, you might have:Responded to member enquiries via phone, email, or in personDemonstrated empathy and understanding towards customersProvided accurate and timely information that is in accordance with the requirements of the Private Health Insurance Act 2007Promoted a positive team culture demonstrating initiative and understanding of our expected behavioursContinuously maintained a high level of product and service knowledge through self-development and regular trainingWorked closely with other departments to ensure seamless collaboration in supporting our membersParticipated in regular local and state-wide team meetingsWorked closely with prospective members explaining our value proposition and benefits of our products and servicesThrough genuine engagement discussed with our members/prospective members how we can align our services to their personal needsProcessed work items relating to member interactions and services we provideWhat we OfferOpportunities for career progression and professional development.Excellent employee discounts.Opportunity to purchase leave.Paid parental leave policy.Social events, milestone, achievement, and birthday celebrations.The opportunity to work out of the most sustainable and carbon positive office development in Tasmania.Award winning Learning and Development cultureAwarded Tasmanian Employer of Choice 2023Winner of Roy Morgan 2023 Customer Satisfaction Award 'Private Health Insurer of the Year'How to Apply:To apply online, please provide your current resume and cover letter outlining your interest in the role, your skills, capabilities, and experience. For a copy of the Position Description please visit this link.For further information please contact Nicole Ford at ****** for these positions will begin immediately and may result in the advertisement being closed early so don't delay your application.To apply, you must have the legal right to work in Australia. Appointment to this position is subject to a satisfactory National Police Check.
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