Customer Care Consultant - Expression Of Interest

Customer Care Consultant - Expression of InterestGreat for entry level candidates looking to work in a call centre environmentWe're on the lookout for enthusiastic individuals who are passionate about delivering great customer service! We have a number of exciting Customer Care Consultant opportunities in the pipeline, and we are looking for candidates that would like to express their interest in this type of role.
About the role: As a Customer Service Representative, you'll be the go-to person for customers, providing top-tier service across various platforms.
Your role will include answering inquiries, resolving concerns, and educating customers on how to maximize their benefits.
A Snapshot of Your Responsibilities: Provide awesome, first-call resolution for both inbound and outbound customer interactionsInvestigate and resolve customer complaints or escalate if neededGuide customers through using the self-service portal, troubleshooting as neededHandle account changes and basic finance related inquiriesWhat We're Looking For: We're seeking proactive team players with a passion for helping customers. You'll thrive in this role if you're great at multitasking, have an eye for detail, and enjoy connecting with people over the phone.
Requirements for the role: Experience in phone-based customer service or call centersAbility to meet and exceed customer focused KPI'sExcellent communication skills, both written and verbalA knack for building rapport and upselling products where relevantTech-savvy and comfortable navigating different systemsSharp data entry skills and an eye for accuracyHow to Express Your Interest:If you believe you have what it takes to excel in a call centre role, we want to hear from you!
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