Customer Care Consultant - Expression Of Interest

Customer Care Consultant - Expression of InterestGreat for entry level candidates looking to work in a call centre environmentWe're on the lookout for enthusiastic individuals who are passionate about delivering great customer service! We have a number of exciting Customer Care Consultant opportunities in the pipeline, and we are looking for candidates that would like to express their interest in this type of role.About the role:As a Customer Service Representative, you'll be the go-to person for customers, providing top-tier service across various platforms.Your role will include answering inquiries, resolving concerns, and educating customers on how to maximize their benefits.A Snapshot of Your Responsibilities:Provide awesome, first-call resolution for both inbound and outbound customer interactionsInvestigate and resolve customer complaints or escalate if neededGuide customers through using the self-service portal, troubleshooting as neededHandle account changes and basic finance related inquiriesWhat We're Looking For:We're seeking proactive team players with a passion for helping customers. You'll thrive in this role if you're great at multitasking, have an eye for detail, and enjoy connecting with people over the phone.Requirements for the role:Experience in phone-based customer service or call centersAbility to meet and exceed customer focused KPI'sExcellent communication skills, both written and verbalA knack for building rapport and upselling products where relevantTech-savvy and comfortable navigating different systemsSharp data entry skills and an eye for accuracyHow to Express Your Interest:If you believe you have what it takes to excel in a call centre role, we want to hear from you!
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