Customer Care Consultant Dfp Recruitment Services Pty Ltd

Based in Scoresby our client, a Scientific organisation are seeking a technically minded and passionate customer service consultant to work in their Customer Care team!
The successful candidate will play an integral role in providing a quality experience to customers as a point of contact for scheduling of technical service jobs, customer enquiries, daily invoicing and communication between customers and technicians.

You responsibilities will include:
Managing service bookings and dispatching to Engineers
Daily invoicing and monitoring of revenue/credits.
Liaising with internal and external stakeholders to investigate outstanding invoices.
Communicating with and supporting functions of the Sales and Service teams
Support the overall team in both a service and administrative capacity.
The ideal candidate will have:
Previous customer service experience
The ability to communicate at all levels both internal and external to the business
A results focused attitude
The ability to pick up technical information quickly
Adaptability and flexibility in a fast paced environment
Intermediate Word, Excel and Outlook (Salesforce experience will be highly regarded).
This will be a 8:30am to 5:30pm Monday to Friday role in their Scoresby office commencing with a 6 month contract.

For a further private and confidential discussion please contact our Mulgrave team on 03 8545 7500 or apply online today! Interviews to commence immediately.
**Please note only shortlisted candidates will be contacted**

DFP welcomes applications from Aboriginal and Torres Strait Islander people, people with diverse cultural and linguistic backgrounds and people with disability. In addition, DFP will provide reasonable adjustments for individuals with disability throughout the recruitment process. If you identify as a person with disability and require adjustments to the application, recruitment, selection and/or assessment process, please advise vi********** or 1300 337 000 and indicate your preferred method of communication (email, phone, text) so we can keep in touch and meet your accessibility needs.