**Job Title:** Customer Care Associate - Remote Work
**Company:** Energy Transfer Equity
**Location:** Canberra, Australian Capital Territory, AU
**Job Type:** Part-Time
**Seniority Level:** Associate Level
**Years of Experience:** 3
**About Us:**
Energy Transfer Equity is a leading provider in the energy sector, dedicated to delivering reliable and innovative energy solutions. Our mission is not only to meet the needs of our customers but also to build lasting relationships through exceptional service. We prioritize understanding and empathy in all interactions, making our team a vital part of our success.
**Position Summary:**
We are seeking a driven and energetic Customer Care Associate to join our team remotely. This part-time role is essential in delivering high-quality support to our customers, ensuring satisfaction, and reinforcing our commitment to excellent service. As a Customer Care Associate, you will handle inquiries, resolve issues, and engage our customers with transparency and empathy.
**Key Responsibilities:**
- **Customer Support:** Respond promptly to customer inquiries via phone, email, and live chat, providing accurate information about products, services, and account management.
- **Issue Resolution:** Investigate customer issues and complaints, utilizing strong research and negotiation skills to offer effective solutions and enhance customer satisfaction.
- **Documentation:** Maintain comprehensive records of customer interactions and transactions, documenting details, resolutions, and follow-up actions in the CRM system.
- **Collaboration:** Work closely with cross-functional teams, including sales and technical support, to address customer needs and facilitate seamless service delivery.
- **Feedback Loop:** Gather customer feedback and insights, collaborating with management to identify trends and areas for service improvement.
- **Training Participation:** Engage in ongoing training to enhance product knowledge and customer service skills, remaining up-to-date on industry trends and best practices.
- **Compliance and Policies:** Adhere to company policies, procedures, and compliance standards in all customer interactions.
**Requirements:**
- **Experience:** Minimum of 3 years of experience in a customer service or support role, preferably in the energy sector or a related field.
- **Education:** High school diploma or GED; a degree in business, communications, or a related field is preferred.
- **Technical Proficiency:** Proficient in Microsoft Office Suite and CRM software; experience with remote work tools is a plus.
- **Personality Traits:**
- Driven: A proactive approach to overcoming challenges and delivering results.
- Energetic: A positive and enthusiastic demeanor that translates into exceptional customer interactions.
- **Soft Skills:**
- Negotiation: Ability to effectively negotiate outcomes that satisfy both the company and the customer.
- Research: Strong analytical skills to research and resolve customer inquiries effectively.
**Benefits:**
- **Paid Time Off (PTO):** Enjoy flexible time off to recharge and maintain work-life balance.
- **Medical Coverage:** Comprehensive medical plans to support your health and wellbeing.
- **Joining Bonus:** Competitive signing bonus for new hires.
**Working Environment:**
At Energy Transfer Equity, we prioritize understanding and empathy in all interactions, fostering a supportive working environment where each team member can thrive and contribute to our mission.
**Application Deadline:** October 14, 2024
**Equal Opportunity Statement:**
Energy Transfer Equity is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, disability, or any other characteristic protected by law. We encourage applicants from diverse backgrounds to apply.
Join our team and play a part in shaping the future of energy solutions while delivering smiles to our customers! Apply today!How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.
