Customer Care Associate

Job Description:

We are seeking a passionate and independent Customer Care Associate to join our team at AIG in Adelaide, South Australia. As a part-time Associate Level employee, you will be responsible for providing exceptional customer service and support to our clients.

Responsibilities:1. Responding to customer inquiries and resolving issues in a timely manner.2. Communicating with customers via phone, email, and live chat.3. Providing product information and assistance with claims processing.4. Maintaining accurate records of customer interactions and transactions.5. Collaborating with other departments to ensure customer satisfaction.6. Assisting with special projects and initiatives as needed.7. Demonstrating a commitment to continuous improvement and learning.

Requirements:1. Minimum of 3 years of experience in customer service or a related field.2. Strong planning and organizational skills with a high level of attention to detail.3. Excellent communication and problem-solving abilities.4. Ability to work independently and as part of a team.5. Proficiency in Microsoft Office and CRM software.6. Passion for delivering exceptional customer care.

Benefits:1. Free food provided during working hours.2. Profit sharing opportunities.3. Company transportation available for employees working late hours.

Working Environment:At AIG, we empower our employees to take ownership of their roles and make impactful decisions. We provide a supportive and inclusive work environment where collaboration and innovation are encouraged.

Deadline to Apply:July 7, 2024

Equal Opportunity Statement:AIG is an equal opportunity employer and welcomes applications from all qualified individuals, regardless of race, gender, age, religion, disability, or any other protected status. We are committed to creating a diverse and inclusive workplace where everyone can thrive.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.