Customer Care Associate

Job Description:

Markel is seeking a dynamic and energetic Customer Care Associate to join our team in Canberra, Australian Capital Territory, AU. As a Customer Care Associate, you will be responsible for providing exceptional customer service to our clients, resolving inquiries and issues in a timely manner, and ensuring customer satisfaction.

Responsibilities:- Respond to customer inquiries via phone, email, and chat in a professional and courteous manner- Resolve customer complaints and issues effectively and efficiently- Process orders, returns, and exchanges accurately- Maintain customer records and update information as needed- Collaborate with other departments to address customer needs and concerns- Identify and implement process improvements to enhance the customer experience- Assist with special projects and initiatives as needed

Requirements:- 2+ years of experience in customer service or a related field- Energetic and confident personality with a customer-centric mindset- Strong leadership and planning skills- Excellent communication and interpersonal skills- Ability to multitask and prioritize in a fast-paced environment- Proficiency in Microsoft Office and CRM software- Bachelor's degree in business or a related field preferred

Benefits:- Disability insurance- Visa sponsorship for eligible candidates- Company transportation for commuting to and from work

Working Environment:At Markel, we thrive in an environment that embraces and navigates change seamlessly. Our team is dedicated to providing the best possible customer care experience and continually strives for excellence in all aspects of our work.

Deadline to Apply:June 22, 2024

Equal Opportunity Statement:Markel is an equal opportunity employer and does not discriminate on the basis of race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, or any other protected status under applicable laws. All qualified applicants will receive consideration for employment.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.