**Job Title: Customer Care Assistant - Remote Work**
**Company: HP**
**Location: Canberra, Australian Capital Territory, AU**
**Job Type: Part-Time**
**Seniority: Associate Level**
**Years of Experience: 4**
**Application Deadline: October 14, 2024**
**Overview:**
HP is seeking a dedicated and passionate Customer Care Assistant to join our dynamic team remotely. As a key entry point for customer interactions, you will play an essential role in delivering exceptional service and support to our customers while upholding HP's values and standards. This part-time position is ideal for someone who is hardworking and eager to make a positive impact in the company's customer service experience.
**Key Responsibilities:**
1. **Customer Support**
- Serve as the primary point of contact for customer inquiries via various channels, including phone, email, and live chat.
- Respond to customer questions regarding HP products and services, ensuring accurate and efficient information is provided.
- Resolve customer issues and concerns with a high level of professionalism and empathy.
- Conduct follow-up calls to ensure customer satisfaction and resolution of their issues.
2. **Sales Support**
- Assist customers with product information, availability, and purchases through various digital platforms.
- Collaborate with sales teams to facilitate a smooth customer purchasing experience and support upselling initiatives.
3. **Data Management**
- Maintain accurate records of customer interactions and feedback using HP's internal systems.
- Analyze data to identify trends in customer feedback and implement strategies to improve service delivery.
4. **Collaboration and Team Engagement**
- Work closely with other departments to escalate and resolve complex issues.
- Participate in team meetings and contribute ideas for process improvements and enhanced customer experiences.
5. **Continuous Improvement**
- Stay current on HP product lines, updates, and industry trends to provide informed support.
- Actively seek customer feedback through surveys and informal interactions, using that information to advocate for changes when necessary.
**Requirements:**
- Minimum of 4 years of experience in customer service or a related field.
- Strong passion for delivering exceptional customer experiences and helping others.
- Proven ability to manage time effectively and prioritize tasks in a fast-paced environment.
- Excellent verbal and written communication skills, with the ability to clearly articulate solutions and guide customers.
- Strong computer skills, with familiarity in using CRM systems, data entry, and internet research.
- Ability to work independently and take ownership of tasks, while also being a team player eager to collaborate.
**Personality Traits:**
- Passionate about helping customers and dedicated to continuous improvement.
- Hardworking and committed to achieving high standards in customer care.
**Benefits:**
- Relocation allowance for candidates willing to move to Canberra (if applicable).
- Profit sharing program that rewards your contributions to the team's success.
- Free food and snacks provided to enhance your work-from-home experience.
**Working Environment:**
At HP, we empower employees to take ownership and make impactful decisions. We nurture an inclusive culture that encourages innovation and creativity, enriching both personal and professional growth so that you can work with confidence and spirit.
**Equal Opportunity Statement:**
HP is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or veteran status.
If you are a passionate and hardworking individual ready to take on the exciting challenge of enhancing our customer care experience, we encourage you to apply before the deadline on October 14, 2024!How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.
