**Job Title:** Customer Care Assistant - Remote Work
**Company:** Goodman Group
**Location:** Canberra, Australian Capital Territory, AU
**Job Type:** Part-Time
**Seniority:** Associate Level
**Years of Experience Required:** 3
**About Us:**
Goodman Group is a leading global investment manager and developer of logistics and business space. We strive for excellence and uphold high standards in all endeavors. We believe in creating a supportive work environment that encourages collaboration and innovation, ultimately leading to exceptional service for our clients and customers. If you are passionate about customer service and are keen to be part of an enthusiastic team, we would love to hear from you!
**Job Summary:**
The Customer Care Assistant will play a vital role in enhancing customer satisfaction by providing timely and effective support to our clients. This is a remote position that requires a proactive and dedicated individual who can efficiently handle customer inquiries while embodying Goodman Group's standards of excellence.
**Key Responsibilities:**
- Respond promptly to customer inquiries received through various channels, including phone, email, and online chat while ensuring a high level of customer service.
- Utilize critical thinking to assess customer needs and provide appropriate solutions or escalate issues as necessary.
- Maintain comprehensive knowledge of Goodman Group products and services to accurately assist customers and resolve queries.
- Document all customer interactions in the appropriate tracking system, ensuring accurate and detailed records for analysis and future reference.
- Collaborate with other departments to resolve customer concerns and improve service delivery.
- Provide feedback on customer interactions and suggest improvements based on trends and recurring issues.
- Participate in training and development sessions to constantly enhance product knowledge and customer service skills.
- Adhere to company policies and procedures, particularly in relation to customer confidentiality and data protection.
- Uphold high standards in all customer interactions, ensuring that every touchpoint reflects Goodman Group's commitment to excellence.
**Requirements:**
- A minimum of 3 years of experience in a customer service or customer support role, preferably in a remote environment.
- Exceptional communication skills, both verbal and written, with a confident and adaptable demeanor.
- Proven ability to apply critical thinking skills to troubleshoot customer issues and identify appropriate resolution paths.
- Strong attention to detail to ensure accuracy in data entry and documentation of customer interactions.
- Familiarity with CRM systems and customer support tools is an advantage.
- Ability to work independently and manage time effectively in a part-time remote work setup.
- Strong interpersonal skills with a focus on teamwork and collaboration.
- A proactive attitude towards learning and adapting to new systems, processes, and challenges.
**Benefits:**
- Vision insurance
- Dental insurance
- Parental leave
- Opportunities for professional development and career growth
**Working Environment:**
At Goodman Group, we strive for excellence and uphold high standards in all endeavors. Our team is dedicated to creating a supportive remote working environment that fosters engagement, collaboration, and growth. We value adaptability and confidence as key traits that contribute to our team's success and exceptional customer service delivery.
**Application Process:**
Interested candidates are invited to submit their applications, including a cover letter and resume, detailing their relevant experience and why they would be a great fit for the Customer Care Assistant role at Goodman Group.
**Deadline to Apply:** ********
**Equal Opportunity Statement:**
Goodman Group is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All employment decisions at Goodman Group are based on merit, qualifications, and business needs. We welcome applications from all backgrounds and walks of life.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.
