Customer Care Agent - Level 1Apply locations Australia | SEQ | Brisbane - 1123 Beaudesert RdCompany: Hastings Deering (Australia) LtdWe have an exciting permanent full-time opportunity available for a Customer Service professional to join our Acacia Ridge, QLD Team. This role will be responsible for providing an exceptional service experience and will act as the first point of contact for the customer for all initial enquiries across Hastings Deering Australia.This is an exciting role that offers variety in day-to-day tasks and the opportunity to interact with customers during moments that matter for our customers.Key Responsibilities:Provide customer service excellence by answering and directing calls in a professional, prompt, and courteous manner.Manage large numbers of customer enquiries across multiple channels.Engage with customers as part of our proactive calling strategy for key moments in the customer's relationship with Hastings Deering.Ensure accurate and complete records of all customer interactions.Work with agility and in collaboration with direct team members and internal stakeholders to achieve strategic outcomes for the wider business.Assist with wider administrative tasks including outbound campaigns and digital solution adoption.Why Hastings Deering?At Hastings Deering, our people are our heart - from their first day with us right up to their last. As one of the top Caterpillar dealers globally and part of the Sime Darby network, you'll have access to professional development and training.Whether you're looking to take your career to the next level or achieve more balance in your schedule, we offer diverse opportunities for talented professionals to join our team and start something big.You'll have access to:Opportunities for training, mentorship, and career development specific to your role.Competitive remuneration package and annual salary reviews.A supportive, diverse, and inclusive team spread across Australia and internationally.Access to growth opportunities at a regional, national, and international level through our global Sime Darby network.Dedicated programs and utilities to support your physical, mental, and financial health, such as our Employee Assistance Program, free health checks, and discounted private health insurance.Employee discounts, rewards, and incentive programs.Paid parental leave options.Salary continuance insurance.Free on-site parking.About You:Minimum 1 year experience working within a call centre or customer focused environment.Excellent customer service qualities and communication skills.Proficient in Microsoft Office Suite.High level of motivation and confidence with strong interpersonal skills.Effective time management and organisation skills.Familiar with Customer Relationship Management (CRM) systems and practices.How to Apply:For any enquiry about this role, please contact Celeste Middleton | Talent Acquisition Partner at ****** We AreSime Darby Berhad is a partner of choice for the world's best brands in the Industrial and Motors sectors. We deliver sustainable value to our stakeholders through operational excellence, high performance standards and good corporate governance. Founded in 1910, Sime Darby Berhad today has a workforce of approximately 24,000 employees and a presence in 17 countries and territories across the Asia Pacific region. It is listed on the main market of Bursa Malaysia.
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