Thanks for considering embarking on a journey with Pillow Talk!
We call it a journey because for many of our colleagues that's exactly what it's been.
Whether you're interested in a horizontal or vertical career path, the opportunities at Pillow Talk are abundant - not even the sky is the limit.
By way of brief introduction, we are a well-established, on-trend home décor and linen retailer.
From humble beginnings (some 47 years ago!
), we've scaled to 71 stores across Australia and we're still growing!
Our inspiration is drawn from the love and pursuit of comfort and immersing this beautifully simple concept into the lives of our customers.
Home really is where the heart is, and for those of you who join us, that's just how you'll feel - at home!
Job DescriptionNow is your opportunity to be part of the Pillow Talk Fabric, by joining us in this highly exciting Customer Care Advisor role, based at our Darra Headquarters.
We have both Full Time and Part Time positions available in our dynamic Customer Care team.
If you're ready to bring your A-game and join a company that values your skills and personality, apply now!
Let's create amazing customer experiences together.
At Pillow Talk, we take pride in crafting memorable experiences for our customers.
Our team is a vibrant mix of enthusiastic individuals who are dedicated to making a difference, one customer at a time.
As a Customer Care Advisor, you'll be the friendly voice our customers turn to for support and solutions.
You'll handle enquiries with a smile, resolve issues with flair, and leave our customers feeling valued and appreciated.
Whether it's over the phone, through email, or via chat, you'll be the go-to champion our customers rely on!
You'll be a multitasking master, hitting those service level targets while tackling a few admin tasks with style!
A bit about you... Experience from a retail or customer-focused environment, whether it's online, in-store, or in a call centerDriven by a passion for customer service, always eager to exceed expectations and deliver exceptional experiencesComfortable working in a fast-paced environment and the ability to multitask and handle changing prioritiesFriendly personality and a genuine desire to help peopleOutstanding problem-solving skills, always putting the customer front and centerAn eloquent communicator who effortlessly uses positive language to make every interaction shineA natural people person with a knack for making others feel valued and heardSelf-motivated individual with a flexible approach to their workResilient through change and able to bounce back from setbacks quicklyYou're not just looking for a job; you're looking to make a difference in every customer's dayWhy we think you should consider joining the Pillow Talk Tribe! Full time and Part Time positions available60% store discount after qualifying period – T&C's applyFree onsite parkingFree access to onsite gym100% Australian-owned and operated companyExperience the advantages of our Flare partnership—Novated Leasing and a host of other benefits await!One of the largest linen and homewares specialists in the countryOpportunities for further learning and career growthWarm, friendly and supportive work environmentPassionate and knowledgeable teamFamily values and a culture of inclusivity and belongingOur business is in a good place right now, but where we are going is even better!
For your chance to join the Pillow Talk Tribe apply below!
We are a Circle Back Initiative employer, which means we commit to responding to every person who expresses interest in working for us. Pillow Talk is dedicated to equal opportunities for all and we aim to ensure no job applicant or employee receives less favourable treatment because of, or is disadvantaged by, any conditions or requirements that aren't justifiable.
Therefore, please do let us know if you need any reasonable adjustments made ahead of your interview.
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