Customer Care Administrator

Customer Care Champion – Join Our Fast-Growing Team and Make an Impact! Are you passionate about customer service and driven by hitting targets? ActivTec Solutions, a leading name in medical and healthcare equipment maintenance, is looking for a proactive and enthusiastic Customer Care Administrator to join our vibrant team at our Morningside headquarters! Here, you'll be at the heart of transforming customer experiences across Australia.

Why You'll Love This Role: You'll be the friendly, knowledgeable voice customers rely on, tackling each call with enthusiasm, efficiency, and a commitment to excellence. From resolving queries to offering tailored solutions, you'll be a key player in achieving team goals, and your career will have room to grow alongside our expanding business.

What You'll Do: Engage and Support: Connect with customers on inbound and outbound calls, offering prompt, professional, and solutions-focused service.Be a Problem-Solver: Address inquiries with creativity and efficiency, ensuring each customer interaction is smooth and satisfying.Update and Inform: Maintain accurate customer records and share essential information on products and services.Drive Results: Meet KPIs, contribute to training new team members, and support your peers with guidance and collaboration. What We're Looking For: A communication pro with a knack for problem-solving and analytical thinking.Thrives under pressure and loves the energy of a fast-paced environment.Detail-oriented, with top-notch time management skills.Proficient in Microsoft Office, with a drive to achieve and grow within the organization.Experience in a high-volume role, and knowledge of medical equipment is a bonus!