Together We Can Create Brilliant Customer Experiences That Matter We are looking for two Customer Banking Specialist Relief to join our Tasmania Area Team.
Customer Banking Specialist ReliefMonday, Thursday & Friday 9:30 - 2pmTuesday & Wednesday 9:30 - 1:30pmCustomer Banking Specialist ReliefMonday to Wednesday 9 - 1:30pmThursday and Friday 9 - 3pmNote: must be available to travel to various locations in the area including but not limited to; Campbell Town, Longford, Exeter, George Town, Scottsdale, Kings Meadows, Launceston, Mowbray.
See yourself in our teamThe Retail Bank is the public face of CommBank - in branches, on the phone, through video conferencing and online.
Together we deliver a seamless banking experience for the future to our 10 million+ personal and small business customers.
Do work that mattersIn this role you will work collaboratively with your Branch Manager and colleagues to deliver outstanding outcomes for every customer you deal with.
Your understanding of your customers and the Bank's offerings means you always know the right specialist to refer customers to for their more complex needs.
More specifically you will:Build a personal connection with customers through meaningful conversations.Work with customers to help them use our in-branch technology and digital banking options.Ask about and respond to customers' transactional needs in the branch, ensuring they leave satisfied.Complete Financial Health Checks to assess customers' financial needs and identify any changes.Perform interviews and process applications for personal loans, credit cards and associated products.Proactively call customers to build rapport and invite them into the branch for a Financial Health Check or an appointment with a specialist.Adhere to the Bank's processes and procedures, including accurately reconciling transactions and reviewing customers' financial positions.Engage with customers by participating in community events and fundraising activities.Look out for the safety and wellbeing of your team.Use tools to capture customer feedback, and take action to correct any service breaks and drive improvement.We're Interested In Hearing From People WhoHave the ability to ask the right questions and find the right solutions, to act with integrity and place the customer at the centre of everything you do.Can bring your passion for service excellence and, whilst being comfortable working independently, you will also be able to refer our customers to other specialist team members in order to better serve their needs.Can demonstrate an ability to work in a busy, commercial and driven retail environment whilst seeing the big picture for customers and providing them with holistic solutions.Most importantly you'll need to have a genuine passion for the customer and for doing the right thing to ensure we're putting our customer's needs first.If this sounds like the role for you then we would love to hear from you.
Apply today!
At Commbank, we're determined to make a real difference for Aboriginal and/or Torres Strait Islander Peoples.
You'll be part of a community that'll support you professionally and personally, every step of the way.
If you're already part of the Commonwealth Bank Group (including Bankwest, x15ventures), you'll need to apply through Sidekick to submit a valid application.
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Advertising End Date: 07/08/2024
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