Customer Banking Specialist - Pemberton (Full Time)Commonwealth Bank of Australia – Pemberton WA
You're a passionate customer service professional.
We are enhancing the financial wellbeing for our customers.
Together we're delivering outstanding customer experiences.
You will be joining one of our Multi-Channel Branches! What is a Multi-Channel Branch? Monday, Wednesday and Friday: Our Retail Branch services customers in the community face to face with their everyday banking needs, enquiries & transactions.
Tuesday and Thursday: We assist our customers with their everyday banking needs and complaints via telephone or other digital channels in a contact centre environment.
Together we deliver a seamless banking experience for the future to our 10 million+ personal and small business customers.
More specifically, you will:
Assist customers with general banking transactions, answering questions and queries.Build a personal connection with customers through meaningful conversations face to face and through our direct channels.Work with customers to use our in-branch technology and digital banking options.Complete Financial Health Checks to assess customers' financial needs.Process applications for personal loans, credit cards and associated products.Use tools to capture customer feedback and take action to correct any service breaks to drive improvement.Be provided with continuous training and development to support your career aspirations.We're interested in hearing from people who have: A passion for delivering outstanding customer service with every interaction.The ability to have great conversations and confidence to ask challenging questions.Problem solving attitude and curiosity in finding the right solutions.An open approach to learning new things and goal oriented.An ability to work collaboratively as a team to deliver a seamless customer experience. #J-18808-Ljbffr