Customer Banking Specialist - Multi Channel Branch - Scottsdale

Customer Banking Specialist - Multi Channel Branch - Scottsdale You're a passionate customer service professional We are enhancing the financial wellbeing for our customers Together we're delivering outstanding customer experiences You will be joining one of our Multi-Channel Branches!Full Time position - 38 hours per week Monday: - Tuesday - Friday: - What is a Multi-Channel Branch?As a part of the team at one of our new Multi-Channel Branches, you will utilise a customer centric approach to interact, resolve customer enquiresplaints in person, via telephone or digitally (in a contact centre environment).Between 8:30-1pm: Our Retail Branch services customers in themunity face to face with their everyday banking needs, enquires & transactions.After 1pm: We assist our customers with their everyday banking needs andplaints via telephone or other digital channels in a contact centre environment.Together we deliver a seamless banking experience for the future to our 10 million+ personal and small business customers.More specifically, you will: Assist customers with general banking transactions, answering questions and queries Build a personal connection with customers through meaningful conversations face to face and through our direct channels Work with customers to use our in-branch technology and digital banking options Process applications for personal loans, credit cards and associated products Use tools to capture customer feedback and take action to correct any service breaks to drive improvement Be provided with continuous training and development to support your career aspirations We're interested in hearing from people who have: A passion for delivering outstanding customer service with every interaction The ability to have great conversations and confidence to ask challenging questions Problem solving attitude and curiosity in finding the right solutions An open approach to learning new things and goal oriented An ability to work collaboratively as a team to deliver a seamless customer experience If you're already part of themonwealth Bank Group (including Bankwest, x15ventures), you'll need to apply through Sidekick to submit a valid application.We're keen to support you with the next step in your career.We're aware of some accessibility issues on this site, particularly for screen reader users.We want to make finding your dream job as easy as possible, so if you require additional support please contact HR Direct on 1800 989 696.Advertising End Date: 13/06/2024 Job ID REQ212419