Customer Banking Specialist - Foster | Melbourne, Au

Customer Banking Specialist - FosterCommonwealth Bank of Australia, Melbourne, AustraliaFull Time position based in Foster - 38 hours per week Monday: 8.35am - 5.00pmTuesday - Friday: 8.40am - 5.00pm You will be joining one of our Multi-Channel Branches! As a part of the team at one of our Multi-Channel Branches, you will utilise a customer-centric approach to interact and resolve customer enquiries/complaints in person, via telephone, or digitally (in a contact centre environment).
Between 9:30-1pm: Our Retail Branch services customers in the community face to face with their everyday banking needs, enquiries & transactions.After 1pm: We assist our customers with their everyday banking needs and complaints via telephone or other digital channels in a contact centre environment.More specifically, you will: Assist customers with general banking transactions, answering questions and queries.Build a personal connection with customers through meaningful conversations face to face and through our direct channels.Work with customers to use our in-branch technology and digital banking options.Complete Financial Health Checks to assess customers' financial needs.Process applications for personal loans, credit cards and associated products.Use tools to capture customer feedback and take action to correct any service breaks to drive improvement.Be provided with continuous training and development to support your career aspirations.As the Customer Banking Specialist in our Foster Branch, you'll: A passion for delivering outstanding customer service with every interaction.The ability to have great conversations and confidence to ask challenging questions.Problem-solving attitude and curiosity in finding the right solutions.An open approach to learning new things and goal-oriented.An ability to work collaboratively as a team to deliver a seamless customer experience.Open to learning new things, including being proficient with technology, whether it's for your own development or to assist customers.A master of multi-tasking and a strong team player.If this role matches your experience and career goals, apply today!
Advertising End Date: 14/10/2024
Job ID: REQ220533
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