About the RoleOver the years, Auswide Bank has flourished, and we want you to help our customer relationships thrive! We currently have multiple positions available across our Bundaberg Branch network, ranging from casual to part-time opportunities.We're seeking candidates that have a strong work ethic, a passion for helping others, and a drive to succeed. If that's you, we want to hear from you!As a Customer Banking Specialist, you'll be at the forefront, working hard to develop and maintain strong relationships with both new and existing customers. You'll have confidence in Auswide Bank's products and will initiate conversations to understand customers' requirements, ensuring we fulfill their needs. Although we may be a small bank, we're BIG for our communities.Key ResponsibilitiesContribute to providing our customers with a seamless branch experience and uplift in our customer engagement to create 'real customer value'.Handle teller functions, including deposits, withdrawals, account opening/closing, and general inquiries.Ensure compliance with Auswide Bank's Policy & Procedures, privacy guidelines, and other applicable laws and regulations.Actively participate in and support Auswide Bank's programs and initiatives.Collaborate efficiently with the team, participate in problem-solving initiatives, and drive innovation to enhance the organisation's capabilities.Assess customers' financial needs and identify any changes or abnormalities, essentially completing a 'Financial Health Check.'Complete all compliance training and obligations by the required due dates.Work cooperatively with other personnel and external partners to achieve the company's objectives and assigned tasks.What You'll Bring to the TableTo grow and be successful in this role, you will ideally bring the following:Clear and confident communication skills to build personal connections.Ability to work both independently and as part of a collaborative team.Quick thinking, great problem-solving skills and fast learning abilities.Ability to multi-task and highly adaptable to change and ambiguity.Experience working with Key Performance Indicators (KPIs).Exceptional attention to detail.Experience in being a user and promoter of technology - working knowledge in using different digital channels will be an advantage.Sound understanding of compliance.Current banking and/or lending experience is highly advantageous.BenefitsAnnual Leave: 4 weeks plus 1 Wellness Day per financial quarter for all eligible staff.Special Volunteer Days: 2 paid days per year for all eligible staff who wish to volunteer and support the community.Paid Parental Leave: for all eligible Primary and Secondary Caregivers.Employee Assistance Program (EAP): access to various health and wellbeing programs.Bank Staff Share Plan Options: recognise years of service.Discounts and Benefits: associated with the Bank's financial products and various business partners.A complete range of generously subsidised corporate uniforms.About Auswide BankEstablished in 1966, Auswide Bank's mission has been to provide a convenient, high-quality alternative to the big banks while putting customers first.With over 55 years of experience, we continue to help Australians achieve home ownership, create wealth, and access banking and financial services. Our outstanding customer service, quality products, and national presence are made possible by mutually beneficial partnerships, an online lending platform, and our network of branches across Queensland. We know it's the small things that make us different, and we're proud to offer award-winning products, genuine customer service, and a Queensland-based Contact Centre.We are an equal opportunity employer committed to reflecting the diversity of the communities in which we operate. We encourage people from different backgrounds, including Aboriginal and Torres Strait Islander people, those from diverse cultural backgrounds, and people with disabilities, to apply.Apply now!These exciting opportunities have become available within our Bundaberg Branch network therefore, if you are up for a challenge, have a real keen interest in helping people, and desire to build your career with a Trusted Australian Bank – then we encourage you to apply today!The successful candidate will be subject to satisfactory background checks including Criminal History, Bankruptcy, ASIC Banned & Disqualified Persons, and Employment Verification Checks.
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