Customer Assist Loss Recoveries Officer page is loaded
Customer Assist Loss Recoveries Officer Apply locations AUS VIC Melbourne time type Full time posted on Posted 2 Days Ago job requisition id R6684 Recognition @ Latitude: Education support, Better giving programme with charity partners, Latitude matches dollar for dollar and Community partner days Flexibility @ Latitude: Flexible work arrangements - balance work and personal responsibilities, Hybrid set up - work from home & the office, 3 Days paid volunteer leave annually, paid community service leave, paid compassionate / bereavement leave Yearly salary reviews. We're looking for a Customer Service Superstar to join our team! In this role, you'll be responsible for helping us recover payments on overdue accounts. You'll use a variety of tools and techniques to track down customers and collect payments. You'll also be responsible for providing excellent service to our customers.
In this role, you'll be responsible for: Conduct outbound/inbound telephone-based collection/recovery activity on post charge-off accounts. Obtain promises to pay from post charge-off accounts by setting and reviewing action dates Make realistic payment plans with customers using negotiation skills Determine appropriate recovery steps to establish a relationship with the customer. Provide customers with solutions and tools to assist with paying their accounts Skip trace customers with no contact details or unsuccessful contact attempts. Employ skip trace tools and databases for accurate and up-to-date information Make sound decisions about the next step in the legal process if other avenues are exhausted. Recommend repossession or legal action where required and within policy. Assess a customer's income and expenditure to determine their ability to pay. Negotiate debt settlement payment plans, seeking to maximise net recovery. Perform administration duties, including responding to emails and external mail within required timeframes. Work in a blended role where related admin work is completed within required NCCP timeframes. Record all customer expressions of dissatisfaction in Accord Ideally, we're looking for the following:
Experience & Knowledge Previous Collections/Recoveries experience is a nice to have. Knowledge of regulatory frameworks including Debt Collection Guidelines, privacy legislation etc. Experience dealing with difficult customers and negotiating. Sound knowledge of debt recovery, including legal processes Strong negotiation skills Excellent communication skills (both verbal and written) Good decision-making ability Ability to work autonomously and execute on targets in a compliant environment Technical Knowledge Vision Plus Host System (desirable) Mercantile Host System (desirable) Use of web base skip trace tools / databases. Sometimes the best candidates don't have 100% of what is listed above, but if you have most and are confident you'd be a good fit, we'd love to hear from you!
Sound like you? That's a good sign! In return for your energy and ideas, we offer a flexible working environment and great compensation. We always support a safe, healthy, engaging, and productive working environment for all employees and workers, whether that be in your home and office, or a combination of both.
We're Latitude, partners in money. Latitude may seem like the new kid on the block, but it's taken us almost a hundred years to become an overnight success. Digital payments, cards, loans, and insurance is what we offer - but what we really are is a platform that helps people shop and live better.Always living and breathing our values. Act Right, Show Care, Be Curious.
Successful applicants will be required to complete a background check (including criminal history and bankruptcy check) prior to commencement of employment. Only open to Australian or New Zealand Permanent Residents or Citizens.
About Us Why work at Latitude? In addition to a great culture, challenging work and the chance to grow your career, Latitude also offers a comprehensive suite of employee benefits, designed to be as individual as each of our employees. From superannuation and short term incentives to flexible working policies and a comprehensive employee assistance program, there are Latitude benefits to support your working and personal life. Additionally, the 'Congratitude' recognition program exists to reinforce our spirit of teamwork and achievement, and have a little fun along the way
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