Full timeAt WorkCover Queensland, our vision is to be the best worker's compensation insurer, to make a positive difference to people's lives and to keep Queenslanders working. Our flexible work environment allows you to be your best every day and contribute to the big picture.Our organisation is made up of individuals who collaborate and seek to engage others, working together as One Team. We embrace diversity and value people who bring personal energy and authenticity to everything they do. If you're someone with a strong values-oriented compass and you want to achieve sustainable outcomes, you will find a great community at WorkCover.You'll contribute to:Leading, coaching and mentoring frontline customer service team to ensure objectives are achievedReview and implementation of process improvementsTraining and coaching across team to build increased capabilityOngoing monitoring and management of team resources to ensure effective service deliveryCreating a positive and productive environment to service customer demandsProviding advice, data, and insights to business leaders to facilitate changeA bit about you:Experience in people management, contact centre, insurance underwriting and/or commercial insurance environment are desirableAbility to create a team culture that allows people to grow and developProven ability to lead a team to achieve goals and build mutually rewarding relationships between team membersAbility to interact and empathise with customers to understand their position and how we can best deliver outcomes for themDemonstrated ability to provide constructive feedback and guidance in a positive mannerA proven ability to effectively plan and think ahead with the ability to organise responsibilities, meet deadlines and maximise work outputA bit about us:Working in a collaborative team environment within a supportive and engaged organisation, you'll enjoy a hybrid work model, access to personalised learning and development opportunities, and the holistic support of our health and wellbeing program. We offer industry competitive salaries, a generous superannuation scheme (including co-contribution) and study assistance. You can find out more about our Employee Benefits by visiting Working at WorkCover Qld.How do I apply?Please submit your resume and covering letter to Angela Moutsatsos, Talent Advisor with applications closing 10 am Thursday, 14 November 2024.We are committed to finding amazing people to fill our vacancies but acknowledge that some standard recruitment processes do not always allow people, especially those from marginalised groups to shine. If there are any adjustments we can make or support we can offer in our recruitment process that will enable you to best present yourself and fully demonstrate your capability, please let us know how.Pre-employment checks will be conducted on all prospective employees. This will include a Right to Work in Australia Check, Police Check, Education Check, Reference Check and where appropriate a Visa Check. The information provided will be treated as confidential in accordance with the Information Privacy Act 2009 (Qld).WorkCover Queensland is committed to building a safe and respectful workplace, celebrating difference and where all of our people feel included. Through our Diversity Council Australia membership, Reflect Reconciliation Action Plan, Age and Work Strategy and profile as a Work180 Endorsed Employer for Women, we continue to strive to do better for all of our people, and the Queensland community.Aboriginal and Torres Strait Islander people are encouraged to apply.WorkCover Queensland is a government owned statutory body, providing workers' compensation insurance in Queensland since 1997. A self-funded statutory authority, we strive to maintain Australia's lowest average premium rate by continuously investing in efficient online customer services, experienced in-house claims management capability and sustainable premium and return to work outcomes for employers and injured workers.We are a customer focused insurer and aim for insurance excellence. Despite it being mandatory for all Queensland employers to hold a WorkCover accident insurance policy (unless employers hold a self-insurance licence), WorkCover is committed to providing a customer experience and value propositions that are equal to or better than commercial insurers.
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