Customer & Administration Support

Role: Customer & Operations Support
Reports to: Service ManagerStaff reporting to role: NilLocation: Sydney ESL office Key tasks & responsibilities Help Desk monitoring: Triage incoming emails and direct to appropriate person.Engineering Contractor booking: Manage contractor workload for repairs and scheduled Preventative Maintenance tasks.Travel planning and booking: Book and coordinate flights and accommodation for ESL staff and contractors.Maintain Instrument Database: Update and manage instrument database so that it can be a reliable source of information.Maintain GS1 Database: Update and manage GS1 instrument database Preventative Maintenance (PM) scheduling: Produce and implement 3-month plan for PM schedule, assign and book contractors where required.Monitor Service Agreements: Collaborate with Engineers to produce a condition report of instrument 1 month prior to agreement expiry.  Provide condition reports to relevant SalespersonSpare parts logistics: Sending & receiving specialist tests and parts to overseas suppliers. Spare parts inventory (office): Assist with the maintenance and organisation of the ESL office inventory. Conduct bi-weekly inventory counts. Product ordering:  Placing and tracking orders in Unleashed in conjunction with Engineers.Customer feedback:  Coordinate customer satisfaction surveys and monitor customer complaints. Maintenance of Sub-contractor certification.  Training, insurance, certification, calibrated, licencingRole Type: Permanent part time
Monday-Wednesday