Customer Administration Coordinator

HPG Insurance & Maintenance Works – Alice Springs NT HPG Building Services offer a complete suite of building solutions, specialising in building insurance repairs, property maintenance and renovations, and have a core focus on excellence in customer satisfaction. We have serviced a broad range of events from break-ins and water damages, through to environmental disasters such as cyclones, flooding and bushfires – providing a caring and compassionate approach to homeowners that experienced major loss.Qualifications & experienceAt least 2 years' experience (desirable) in a customer service/administrative positionStrong interpersonal and organisational skillsExcellent MS Office knowledgeExcellent verbal and written communications skillsExcellent customer service skills with an aptitude for empathetic situationsAttention to detail and problem solving skillsTasks & responsibilitiesManage all Customer queries - incoming/outgoing calls - incoming/outgoing emailsLodgement of new jobs in workflow systemUpdating clients and customer portalsAssist Building Supervisors with the management of jobsInvoicing completed works when applicable Be careful - Don't provide your bank or credit card details when applying for jobs. Don't transfer any money or complete suspicious online surveys. If you see something suspicious, report this job ad .
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