Customer Administration Coordinator

Alice Springs, Alice Springs & Central Australia NTPosition: Administrative Assistants (Administration & Office Support)Employment Type: Full timeHPG Building Services offers a complete suite of building solutions, specializing in building insurance repairs, property maintenance, and renovations, with a core focus on excellence in customer satisfaction. We have serviced a broad range of events from break-ins and water damages to environmental disasters such as cyclones, flooding, and bushfires, providing a caring and compassionate approach to homeowners who experienced major loss.Qualifications & ExperienceAt least 2 years' experience (desirable) in a customer service/administrative positionStrong interpersonal and organizational skillsExcellent MS Office knowledgeExcellent verbal and written communication skillsExcellent customer service skills with an aptitude for empathetic situationsAttention to detail and problem-solving skillsTasks & ResponsibilitiesManage all customer queries - incoming/outgoing calls and emailsLodgement of new jobs in the workflow systemUpdating clients and customer portalsAssist Building Supervisors with the management of jobsInvoicing completed works when applicableYour application will include the following questions:Do you have previous invoicing experience?Which of the following statements best describes your right to work in Australia?How many years' experience do you have as an administration coordinator?Which of the following Microsoft Office products are you experienced with?Do you have experience in administration?Do you have customer service experience?Do you have data entry experience?How much notice are you required to give your current employer?
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