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Go Further with Crown Currency Exchange!
Are you an experienced sales and customer service professional seeking a role where you can leverage your expertise and make a tangible impact? Crown Currency Exchange is looking for a dedicated Foreign Exchange Tele-Sales Leader to join our high-performing team. Here, you'll play a vital role in establishing a new tele-sales function and ultimately engaging customers, delivering exceptional service, and driving sales through proactive outreach.
As Australia's leading foreign currency provider, Crown Currency Exchange empowers travellers and businesses to go further with their money. We're growing rapidly, and this role offers you the chance to be part of a collaborative environment where your contributions are valued.
What you'll do: Be a key player in the development of best practices and processes for telephone-based service. Collaborate with your remote team and our instore teams to meet and exceed shared sales and service targets. Deliver 5-star customer service over the phone, ensuring a seamless experience. Handle inbound and outbound calls, along with online enquiries, to converting these into successful sales. Ensure compliance with AML/CTF regulations and maintain accurate records. What's in it for you? Competitive Remuneration : Earn bonuses based on your phone-based sales success. Work-Life Balance : Enjoy the flexibility of rolling rosters while being part of a collaborative team. Training & Development : Receive comprehensive training, ongoing professional development, and support. Team Culture : Join a supportive, positive team where your contributions are valued. Office Location: Either Melbourne, Brisbane or the Gold Coast. About You: You're a customer-focused professional with a passion for delivering exceptional sales and service outcomes, and self-driven to achieve targets. You're passionate about delivering smooth and seamless end-to-end operations from enquiry through to completion. You have extensive experience in telephone-based sales, ideally in foreign exchange, travel, or financial services. You are a quick thinker and problem solver. You have great energy in person and over the phone. You're highly organised, with excellent communication skills and attention to detail. You thrive in a remote team environment, enjoy collaboration and achieving shared goals. Why Join Crown Currency Exchange? Be part of a proudly 100% Australian-owned business with over 20 years of trusted experience. Work with a dynamic team in a fast-paced, exciting industry. Enjoy great earning potential, flexible hours, and the opportunity for professional growth. If you're ready to join a high-performing team and make an impact in a growing company, we'd love to hear from you! Submit your cover letter and resume today and join the Crown Currency team. Successful candidates will be required to provide a police check. Only shortlisted candidates will be contacted.
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