Culinary Service & Experience SpecialistAbout the position
Are you ready for your next big career move?Chophouse Grill – the ultimate destination for steak lovers and connoisseurs offine dining – is expanding, and we want you to be a part of it! Known for ourexceptional cuisine, unparalleled service, and unforgettable atmosphere, we'redoubling down on our success with a stunning new expansion to meet growingdemand. This is your chance to join a high-energy, fast-paced team and be atthe heart of an elevated dining experience.
We're on the lookout for passionate, experiencedwaiters who thrive in a dynamic environment, live for delivering top-tierservice, and are excited to make every guest's dining experience trulyexceptional. If you have a natural flair for hospitality, an eye for detail,and a love for fine dining, this is the perfect opportunity to showcase yourtalents at one of the finest steakhouses around.
About the role
As a Culinary Service & Experience Specialistat Chophouse Grill, you'll be the face of an extraordinary dining experience.You'll be the one who ensures our guests feel welcome, indulged, and taken careof from the moment they arrive to the second they leave. Every order you take,every recommendation you make, and every interaction you have will contributeto the magic that makes Chophouse Grill stand out.
Your key responsibilities include: Welcoming guests with charm and professionalism,setting the tone for an unforgettable dining experience.Presenting the menu with enthusiasm, answeringquestions, and offering personalized recommendations based on guest preferencesand dietary needs.Taking precise food and drink orders, with a keeneye for detail and a commitment to ensuring guest satisfaction at every step.Delivering food and drinks promptly, ensuringevery dish is perfectly presented and every beverage is served to perfection.Maintaining an organized and pristine dining area,working seamlessly with kitchen and bar staff to ensure smooth service flow andan efficient atmosphere.Handling guest inquiries and concerns with tact,professionalism, and grace, making sure every guest leaves with a smile.Staying in the know about the latest menu items,daily specials, and wine pairings to share your expertise with guests andelevate their experience.About you
You are a dynamic and dedicated professional witha passion for fine dining. With proven experience in an upscale or à la carterestaurant, you thrive in a fast-paced environment and maintain a sharp focuson delivering exceptional service every time. You understand the art ofhospitality, and you love turning every interaction into a memorable moment forour guests.
What we're looking for: Exceptional customer service skills, with a strongwork ethic and a natural ability to connect with people.The ability to work efficiently in a high-energyenvironment, maintaining grace under pressure and attention to detail at alltimes.Excellent communication and interpersonal skills,ensuring smooth interactions with guests and team members alike.Wine knowledge is a bonus! Experience with Coravinwine service is preferred.Flexibility to work evenings, weekends, andholidays as required (after all, our busiest times are when the fun happens!).Certifications required: RSA (Responsible Serviceof Alcohol) Additional Information
This is a casual position, and we're looking forflexible availability for dinner shifts from Tuesday to Saturday. Weekendavailability, as well as availability during peak seasons (summer, publicholidays, and school holidays), is essential for this role.
Please note: a Criminal Check will be requiredbefore you start.
Why Join Us?
At Chophouse Grill, we're all about excellence,and that means we want the best for our team. With our exciting expansion,there's never been a better time to grow your career with us. If you're readyto take your skills to the next level, be part of an elite team, and contributeto the extraordinary experience we offer, we can't wait to meet you!
Submit your resume and a brief cover letter todayand tell us why you're the perfect fit for our team. Let's create somethingincredible together!
About us
The Wests Group Australia is a major employer in the Newcastle, Port Stephens and Lake Macquarie regions. Employing close to 1000 people, Wests operates a multi-site portfolio of entertainment and hospitality venues comprising of registered clubs, hotels, conference and fitness facilities as well as the Newcastle Knights. We are one of the many local success stories of our region.
We value our staff, which is why we recognise and reward your hard work with our AMAZING staff benefits. Being an employee of The Wests Group will give you access to the following perks and benefits: Paid Parental Leave 18 weeks & 12 months of maintained superannuation5 days Wellbeing Leave – proactively manage your wellbeingFirst Nations Cultural LeaveAbove-award wages, paid overtime and penalty rates for weekends and Public Holidays17.5% annual leave loadingPaid traineeships and leadership development courses40% discount off meals for club employees$25 per month for an all-access Balance Collective membership (access to all three clubs, Mayfield aquatics, group fitness, yoga, pilates and unlimited creche). As an added - bonus, this offer extends out to your partner as well!Discount accommodation rates at The Executive Inn, The Gateway Inn and The Anchorage Hotel & SpaDiscounted nib Health Insurance15% Discounts at Reflection Holiday Parks24/7 Employee Assistance ProgramsFree annual flu vaccinations We welcome candidates from diverse backgrounds to create a work environment where employee differences such as gender, age, culture, disability, sexual orientation and education are valued to reflect the diversity of the communities in which we operate. Aboriginal and Torres Strait Islander peoples are encouraged to apply.
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