We're ready for you! Join the largest general insurance group in Australia and New Zealand as a CTP Claims Specialist. Your Role We're looking for a CTP Claims Review Specialist to join the CTP Claims Liability and Disputes team. This role is responsible for the timely and high-quality management of disputes, contributing to trends and insights, and making recommendations that drive the continuous improvement of claims service and outcomes. The role reinforces IAG's reputation as a model litigant and enables a 'one CTP' approach to dispute management. You'll own the end-to-end management of formal CTP dispute processes, including internal reviews, liability and threshold matters such as Whole Person Impairment (WPI), treatment and care, earning capacity, and minor injury. Additionally, you'll provide insights and recommendations to improve claims practices, outcomes, and lead projects as required. This is a 12-month fixed-term contract and open to candidates based in Gadigal Country (Sydney), Naarm (Melbourne), or Meanjin (Brisbane). On Offer Joining IAG you'll have access to: Boosted superannuation with 13% as standard Up to 50% off personal insurance, including home and motor insurance 5 myLeave days per year on top of annual leave Work from home and many more flexibility options with myFlex Compassionate leave including Sorry Business, early pregnancy loss, and extended family bereavement Inclusive leave such as public holiday swap and gender affirmation leave About You To be successful in this role, you will need: Minimum 2 years of technical claims experience in CTP Tertiary qualification/s in allied health Experience in dispute resolution or a background in allied health Strong stakeholder management and influencing skills Demonstrated strengths in written and verbal communications Ability to balance the drive for improvement with Customer, Regulator, and Community expectations ABOUT US IAG is part of the largest general insurance group in Australia and New Zealand. Together our family of brands turns the IAG purpose of making your world a safer place into action by helping, supporting ambitions, and making insurance accessible. As part of IAG you'll enjoy a world of career opportunities, a purpose-led place focused on creating connection and belonging, and where you can create meaningful impact every day. We celebrate all viewpoints shaped by life experiences and culture and are guided by the knowledge and voice of Aboriginal and Torres Strait Islander peoples, businesses, and communities. We collaborate on Indigenous-led solutions that enable growth and create meaningful change for our customers and employees. We're ready for you. Apply today.
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