• Make a difference as a Claims Consultant
Join the largest insurance group in Australia and New Zealand.
Your Role
We've a great permanent opportunity for a CTP (Compulsory Third Party) claims consultant to join our team based in Sydney CBD. You'll manage a portfolio of CTP Claims, supporting people who have sustained an injury in a motor vehicle accident.
You'll work in a team focussed on the health and recovery of people injured in motor vehicle accidents. Your goal is to manage claims in accordance with the relevant legislation and find ways to facilitate recovery and return to work.
This role offers a hybrid environment, with flexibility to work from home up to four days per week after initial training (subject to business needs).
Please note: To work from home, you'll need high speed internet connection and a private home office set up.
With full training provided, you'll be required to work Monday to Friday 8:30am- 5pm, with some flexibility.
About You
• Experience in dealing with customers, problem solve and diffusing conflict
• Strong customer focus including well developed customer service skills
• Good attention to detail and ability to analyse various sources of information
• Outcome focussed with a drive to achieve results
• Computer skills, including an ability to troubleshoot
• Excellent written and verbal communication skills
Managing a portfolio of claims for customers who have sustained a physical or psychological injury as a result of a motor accident, a high level of communication skills, empathy and resilience is an absolute must. In return you'll be part of a tight knit, customer-centric team that makes a difference.
ABOUT US
IAG is the largest general insurance group in Australia and New Zealand. We're also a tech and research facility, a hub forclimate change experts and a centre of resiliencedesign. We chat over coffee with customers,advocate for them in the corridors of Parliament andback them up in the community when life's momentshit hardest.
You'll know our brands – NRMA Insurance, CGU, WFI, ROLLiN', AMI, NZI, and State Insurance to name a few. Together theyturn our IAG purpose of making your world saferinto action by helping, supporting ambitions andmaking insurance accessible.
We celebrate unique viewpoints shaped by life experiences, cultures and passions. We expand careers, genuinely connect with community, lead with a powerful purpose and celebrate what makes you individual.
We're also guided by the knowledge and voice of Aboriginal and Torres Strait Islander peoples, businesses and communities. Collaborating on Indigenous-led solutionsthat enable growth,develop resilienceand create meaningful change.
We're passionate about social issues, walk the talk on sustainability and strive to do more than standard on things that matter, including women in senior leadership, Indigenous empowerment and creating inclusive environments. We're committed to being a safe and supportive workplace for all our employees.We do this because we're ready for you.
All this shows up in what we offer:
1. Grow your financial future with 13%superannuation as standard
2. Access up to 50% off personal insurance, including home and motor insurance
3. Grow your career through dynamic secondments
4. Keep your skills current and accredited with theIAG Academy portal
5. Community volunteer days and teamvolunteeractivities.
We're ready for you. Apply today.
Learn more about who IAG is here .
Click Apply! From here, you'll be taken to the IAG virtual assistant, Ready, who'll walk you through the application process, a quick assessment and possibly a video question. This usually takes 20-30 minutes to complete. If you qualify for the job, Ready will also book you in for an interview!
Remember to keep an eye on your emails and text messages once you've applied.
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