Be a part of sharing special places and shaping lasting memories with Australia's leading experiential tourism business. About Us Darwin Harbour Cruises operates the three-tier catamaran Charles Darwin, boasting a Sun Deck that's perfect for watching the spectacular setting sun or enjoying the fresh sea breeze. We pride ourselves in showing our guests what true Territory hospitality is all about! About Journey Beyond Australia's leading experiential tourism group, Journey Beyond, is privileged to operate 14 brands spanning the country, connecting guests to the land, and to each other. Headquartered in Adelaide, Journey Beyond's impressive tourism brands include iconic trains The Ghan, Indian Pacific, Great Southern and The Overland; premium small-group outback operator Outback Spirit; eco-luxe lodge Sal Salis Ningaloo Reef; aquatic adventures Cruise Whitsundays, Rottnest Express, Horizontal Falls Seaplane Adventures, Darwin Harbour Cruises and Journey Beyond Cruise Sydney; and our tallest members, Melbourne Skydeck and Eureka 89. Joining the Journey Beyond family, you will play an integral role in supporting our business as we continue to share special places and shape lasting memories for our guests. About The Role We are seeking a motivated and experienced Cruise Supervisor to join our team at Darwin Harbour Cruises. This is a casual position with an immediate start. The Cruise Supervisor plays a key role in providing our guests with exceptional service and quality products during the Cruise Directors days off. The individual will spend large periods of time on their feet, be exposed to heating elements, work in tight confined spaces and wet or slippery environments. The shifts may involve irregular hours and extended working periods. They will also be required to lift, move and store stock, as well as conduct repetitive actions. The ideal candidate will be passionate and proud of the food and service they deliver and be willing to go above and beyond for our guests, determined to create amazing experiences and shape lasting memories. You will be a team player with a demonstrated positive "can-do" attitude and have the flexibility to work varied hours including nights, weekends, and public holidays. Requirements About You Minimum 2 years' experience working in a similar role Responsible Service of Alcohol (essential) Provide First Aid (essential) Food Safety/Handling certificate (Not required, but an advantage) Cert IV in Hospitality & Tourism or equivalent (Not required, but an advantage) General Purpose Hand (Not required, but an advantage) Intermediate computer skills Strong personal presentation skills Excellent customer service skills, dedication to meeting the expectations of all external and internal customers Excellent communication and interpersonal skills People leadership skills; the ability to provide positive direction to others and actively provide constructive feedback in order to develop & motivate others The ability to thrive during pressure situations and always keep composure Reliable, self-motivated and proactive A cross-cultural awareness and sensitivity to the welfare of others Have the necessary working entitlements to work in Australia, with a minimum 6-month commitment A pre-employment medical and National Police Check may be required as part of this recruitment process. Are you ready to join us? Your journey begins here! To apply, please submit your resume, along with a Cover Letter telling us a little bit about you. If you have any questions about the position, please call James Watts – HR Advisor on 0456 223 830. Applications will be reviewed and progressed as they are received, so don't wait, apply now! Benefits What We Offer · General discounts on Journey Beyond travel and experiences · An attractive salary and positive work environment · Study Assistance Policy · A career with opportunities for progression, transfers, and secondments · Employee Referral Policy · Parental Leave Program · Purchased Leave Policy · Private Health discounts · Employee Assistance Program · Discounts on Journey Beyond merchandise
