179 Normanby Road, Southbank VIC 3205, Australia Helloworld Travel currently employs people across Australia, New Zealand, Fiji and Greece. Through this talented group of people, the company supports an extensive network of travel agencies.Working at Helloworld Travel is dynamic, fast-paced and rewarding. Whether you work in retail, wholesale, shared services, tour operations, logistics, our DMC brands, or air tickets consolidation, you will be supporting a business whose goal is to make sure our customer's travel journeys are memorable. Position Overview As one of our Cruise Reservations Consultant's, you will be the face and voice of the brand, to assist agents and customers with booking requests. You will confirm bookings, look for up-sell opportunities, problem solve and maintain accurate notes and booking details of passengers. Your outstanding communication skills and customer service excellence will ensure that agent and customers trust the brand that you represent and continue to do business with us. Key ResponsibilitesSupporting and handling telephone enquiries efficiently and accurately.Meeting KPI's in regards to service Levels, abandoned call rates etc.Meeting and exceeding monthly sales targets.Supporting Call Centre Operations departments as required.Maximizing sales opportunities by upselling & cross-selling.Actioning all relevant email inboxes daily (e.g. sales, reservations, etc.)Providing feedback & suggestions to streamline processes to improve the businessMaintaining accurate and up to date notes on all bookings to ensure that anyone can understand the action that has been taken on the booking/quote and what action needs to be takenActing as a brand ambassador by consistently delivering customer dialogue that personifies the brand valuesMaintaining accurate and comprehensive product information in order to deliver and generate salesStaying abreast of competitor activity and cruise industry, including other relevant informationAssisting with group bookings when requiredAll other duties as reasonably required by managementAbout you:Working in the wholesale cruise business, you will have a keen interest in cruise with experience in all the cruise line reservations systems.The role requires selling across all channels and making bookings, as well as proactively generating leads, repeat business and referrals. The consultant supports the brand's sales operations to achieve the company's growth targets.The ideal candidate will bring the following:Cruise background/understanding is essentialTravel industry experience is essentialExperience with all cruise line reservations systemsTravel Industry wholesale or retail backgroundSuperior customer service and communication skillsAdaptable and able to use initiativeHelloworld Travel Employee BenefitsWhat do we offer Helloworld Travel employees?Staff discounts on travelOpportunities for discounted family travelRegular Staff and Industry EventsCareer progression and supportLearning and Upskilling opportunitiesOther Considerations:Helloworld Travel is an equal employment opportunity employer and does not tolerate workplace discrimination, bullying or harassment.You may be required to travel interstate and overseas, along with attending famil trips, therefore meaning you will require a valid passport and driver's license. Please note that the successful applicant will be required to undergo a police check as part of our recruitment processYour application will include the following questions:Which of the following statements best describes your right to work in Australia?How many years' experience do you have as a Cruise Reservations Consultant?Do you have customer service experience?What's your expected annual base salary?
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