Crowne Meetings Coordinator - Crowne Plaza Canberra Hotel Brand: Crowne Plaza Hotels & Resorts
Location: Australia, Australian Capital Territory, Canberra
Our hotels bring people together. We're searching for a Meeting & Events Coordinator capable of juggling bookings, building strong client relationships and pulling together truly unforgettable events, meetings and conferences.
What's the job? Every day is different at IHG, but you'll mostly be:
? Liaising with clients to build accurate events bookings
? Delivering exceptional service standards in-person, on email or over the phone
? Establishing client requirements to effectively facilitate their needs
? Responding to meeting & events enquiries and upselling to maximise sales, occupancy and revenue
? Accurately logging all enquiries in the sales and catering system – compiling accurate function sheets and regular reports for the Operations Team
What We need from you:
? Proven communication skills across, phone, email & face to face style interactions and problem solving
? Passion for providing excellent client experiences and client engagement
? Confidence in proactively preventing problems and ability to handle service recovery following any complaints
? Proficient in the use of Microsoft Office, experience with Opera and Delphi highly regarded
? Previous groups, meeting and events experience in a hotel or sales role highly regarded
? Love of working in a fast-paced and motivated team with a desire to take the next step in your career
? Excellent attention to detail
? Exceptional administrative and time-management skills
? Must have full time working rights for Australia
What we offer: You'll be rewarded for your hard work with a suite of benefits that supports you and your family's wellbeing, including:
Hotel Perks like accommodation and Food & Beverage discounts Enhanced parental leave Proactive health days and flexible work options Your career journey will be supported through our lifelong development program IHG Career Milestone celebrations Transfer of entitlements as you move and grow with IHG Access to our discount retail platform that makes your pay go even further We are proud to be IHG and we know that you will be too #Gofurthertogeher.
Join Crowne Plaza, one of the largest and best loved premium hotel brands in the world. With more than 420 hotels in diverse locations globally Crowne Plaza is the perfect base to connect on business, pleasure or a blend of both. We've thoughtfully designed our spaces to encourage, support and celebrate great connections. We're also big on meetings and events, a trusted and valued partner for connecting both domestic and global groups alike. Our branded service style 'Dare to Connect' is crafted for connection. Designed for humans not nameless guests or colleagues. Still professional but touches guests on an emotional level. Where colleagues take their initiative and use their personality because they make a crucial difference in the guest's experience. The role of every colleague at Crowne Plaza is to create memorable emotional connections and the job of every leader is to create and environment where that can happen.
At IHG, we've made a promise. As one of the world's leading hotel groups, we're here to deliver True Hospitality for Good. Making our guests and colleagues feel welcome, cared for, recognised and respected – wherever they are in the world. Want to be part of the journey? Join Crowne Plaza one of the largest and best loved premium hotel brands in the world. With more than 420 hotels in diverse locations globally Crowne Plaza is the perfect base to connect on business, pleasure or a blend of both. We've thoughtfully designed our spaces to encourage, support and celebrate great connections. We're also big on meetings and events, a trusted and valued partner for connecting both domestic and global groups alike.
Our hotels bring people together. We're searching for a Meeting & Events Coordinator capable of juggling bookings, building strong client relationships and pulling together truly unforgettable events, meetings and conferences. What's the job? Every day is different at IHG, but you'll mostly be: ? Liaising with clients to build accurate events bookings ? Delivering exceptional service standards in-person, on email or over the phone ? Establishing client requirements to effectively facilitate their needs ? Responding to meeting & events enquiries and upselling to maximise sales, occupancy and revenue ? Accurately logging all enquiries in the sales and catering system – compiling accurate function sheets and regular reports for the Operations Team What We need from you: ? Proven communication skills across, phone, email & face to face style interactions and problem solving ? Passion for providing excellent client experiences and client engagement ? Confidence in proactively preventing problems and ability to handle service recovery following any complaints ? Proficient in the use of Microsoft Office, experience with Opera and Delphi highly regarded ? Previous groups, meeting and events experience in a hotel or sales role highly regarded ? Love of working in a fast-paced and motivated team with a desire to take the next step in your career ? Excellent attention to detail ? Exceptional administrative and time-management skills ? Must have full time working rights for Australia
What we offer: You'll be rewarded for your hard work with a suite of benefits that supports you and your family's wellbeing, including:
Paid Birthday Leave Hotel Perks like accommodation and Food & Beverage discounts Enhanced parental leave Proactive health days and flexible work options Your career journey will be supported through our lifelong development program IHG Career Milestone celebrations Transfer of entitlements as you move and grow with IHG Access to our discount retail platform that makes your pay go even further We are proud to be IHG and we know that you will be too #Gofurthertogeher.
Join Crowne Plaza, one of the largest and best loved premium hotel brands in the world. With more than 420 hotels in diverse locations globally Crowne Plaza is the perfect base to connect on business, pleasure or a blend of both. We've thoughtfully designed our spaces to encourage, support and celebrate great connections. We're also big on meetings and events, a trusted and valued partner for connecting both domestic and global groups alike. Our branded service style 'Dare to Connect' is crafted for connection. Designed for humans not nameless guests or colleagues. Still professional but touches guests on an emotional level. Where colleagues take their initiative and use their personality because they make a crucial difference in the guest's experience. The role of every colleague at Crowne Plaza is to create memorable emotional connections and the job of every leader is to create and environment where that can happen.
At IHG, we've made a promise. As one of the world's leading hotel groups, we're here to deliver True Hospitality for Good. Making our guests and colleagues feel welcome, cared for, recognised and respected – wherever they are in the world. Want to be part of the journey? Join Crowne Plaza one of the largest and best loved premium hotel brands in the world. With more than 420 hotels in diverse locations globally Crowne Plaza is the perfect base to connect on business, pleasure or a blend of both. We've thoughtfully designed our spaces to encourage, support and celebrate great connections. We're also big on meetings and events, a trusted and valued partner for connecting both domestic and global groups alike. Our branded service style 'Dare to Connect' is crafted for connection. Designed for humans not nameless guests or colleagues. Still professional but touches guests on an emotional level. Where colleagues take their initiative and use their personality because they make a crucial difference in the guest's experience. The role of every colleague at Crowne Plaza is to create memorable emotional connections and the job of every leader is to create an environment where that can happen. Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.
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