This is a CRM Specialist role with one of the leading companies in AU right now -- Koala -- with an amazing team. They are continuing to grow rapidly. This is the chance to join right as the takes off. More About the Role at Koala This is a hands-on role that demands a proactive approach in assisting various Koala teams to effectively engage their audiences using Klaviyo. Moreover, there's a tremendous opportunity to expand these channels further, leveraging the power of direct marketing to deepen customer relationships and enhance customer lifetime value. Responsibilities: Work closely across teams to coordinate and project manage email campaign needs from start to finish including building, testing and QA in Klaviyo. Project manage promotions and creative process and ensure campaign processes and SLAs are all adhered to Assist with the content calendar planning and brainstorm process for the evergreens, launches and promotions. Assist with creating decks and slides to read out results from email performance Manage ad-hoc email requests; following the request process and manage stakeholder communications finishing with the execution in Klaviyo. Assist in QA of all email campaigns ensuring 99% accuracy before sign off Work with Retention and eCommerce teams to coordinate all deployments for campaigns, promotions, launches and ad hoc requests. Understand our customer segmentation and customer journey, using data and creativity, explore and test new segments. Work closely with paid, customer service, creative, and eCommerce teams to plan and execute campaigns Identify opportunities for A/B tests in segmentation and messaging to constantly look for ways to drive improvements in KPIs Monitor KPIs for all campaign email sends and provide weekly reporting You'll need to have 1-2 years working working on email and SMS building campaigns, segmentation and deployment in Klaviyo If you don't think you're a perfect fit, you should still sign up to Hatch and create a profile, we'll match you to other roles that suit your profile. Hatch exists to level the playing field for people as they discover a career that's right for them. We model this in our hiring process for our partners like Koala. Applying here is the first step in the hiring process for this role at Koala. We do not discriminate on the basis of gender identity, sexual orientation, cultural identity, disability, age, or any other non-merit factors. To put it simply, Hatch is for everyone.
