Crm Specialist

Direct Marketing & CRM (Marketing & Communications) Full time Are you looking to make a meaningful impact in a dynamic role? We're seeking a skilled CRM Specialist to lead the way in engaging stakeholders and ensuring the successful adoption of our new Dynamics 365 CRM system. Reporting to the Head of BD, Bids & Communications, this role is essential to optimising our CRM system to enhance experiences for our stakeholders, improve client satisfaction, and support our business growth.
If you are someone with a growth mindset and eagerness to work in a global design environment with diverse clients and some of the world's best sports, entertainment, and aviation projects, we'd love to hear from you.
About us at Populous At Populous, our teams design the places where people love to be together. We are a unique global company built on the philosophy and power of drawing large groups of people together to have incredible experiences. We have designed iconic projects all over the world that encompass stadia, convention and exhibition centres, airports, integrated resorts, high performance training facilities, e-sports and entertainment arenas, and mixed-use venues. Why Populous stands out from the rest We don't consider ourselves just another architecture and design company. At Populous, we know that our strength comes from our diversity. Our APAC team represent over 35 different nationalities from all walks of life. We actively celebrate these cultures and are committed to creating a connected team culture that embraces and supports this.
We invest heavily in sustainable design practices and have active Corporate Social Responsibility (CSR) and Diversity, Equity, Inclusion & Belonging (DEIB) strategies in place that are making a difference to not only our team, but the wider communities in which we operate across the APAC region.
In addition to our strong focus on DEIB and CSR, Populous provides our people with:
Industry leading salary packages which are annually reviewed in addition to promotion opportunities.Flexible working policy and Hybrid working to foster positive work-life balance.Incredible continuing professional development opportunities (CPD) including in-house leadership development pathways and technical knowledge sharing workshops.A wide range of extended paid leave entitlements which support our DEIB practices.Industry leading support services for various stages of life.The opportunity to craft game-changing venues including international sports and entertainment venues.The opportunity to join a truly global company in sharing connections and opportunities across the world.An educational/entertainment/wellness allowance.Comprehensive Employee assistance program.Ample career development opportunities including in-house leadership development programs, mentorship programs, CPD and technical knowledge sharing workshops.A variety of fun activities and events organised by our POP social team.Whatever you need to help you succeed in your role, we'll work with you to make it happen!
What are we looking for? An energetic and passionate individual who can manage both our effective use, and continuous improvement of our CRM, for our APAC operations. This role is located in our thriving Brisbane Office and is part of a wider team working towards our Bids, BD and Communications efforts.
Specifically, our future CRM Specialist will be responsible for:
Implementing CRM best practices to streamline and enhance operations while improving the user experience for all stakeholders.Supporting the initial rollout of Dynamics 365 to new user groups, including the development of clear and engaging training materials.Ensuring data accuracy, integrity, and system performance through regular CRM database maintenance and cleansing.Providing ongoing support to all users, offering troubleshooting assistance and delivering interactive training sessions on CRM features and best practices.Developing and managing segmented customer lists based on behaviours, preferences, and demographics.Identifying opportunities for continuous process improvements within the CRM system.Collaborating closely with Market Leaders on client initiatives and relationship-tracking efforts.Generating insights through reports using Microsoft Dynamics 365 and Power BI to support strategic decision-making.Contributing to data centralisation/systems projects, including maintaining best practice libraries in SharePoint/Open Asset.We're looking for individuals who bring a unique mix of skills and experience, in addition to a proactive, customer-focused mindset to the team. Ideally, you'll have:
Minimum of 2 years' experience in a professional services or B2B environment.Experience in the Architecture, Engineering, or Construction (AEC) industry is a plus.Proven experience in implementing CRM systems and working with a range of stakeholders.Proven experience with Microsoft Dynamics 365, PowerBI, and Microsoft Office.Customer-focus with strong organisational, project management, and communication skills.A proactive approach, seeking new tasks, taking on responsibilities, and actively seeking feedback.Skilled in upward communication, advising leaders of progress, identifying problems, and presenting solutions.The ability to work independently, manage multiple projects, and meet deadlines effectively.A positive, solutions-oriented attitude with a strong problem-solving approach.Want to see what it's all about? We celebrate individuality and actively encourage applications from people of all backgrounds. This includes individuals from underrepresented groups such as Indigenous peoples, neurodivergent individuals, people with disabilities, and those from diverse cultural and ethnic backgrounds.
If you would like to discuss the opportunity of becoming our new CRM Specialist, then please pop your CV and any supporting documentation through to us. We look forward to chatting to you soon!
Your application will include the following questions:
How many years' experience do you have as a Customer Relationship Management Specialist?Which of the following statements best describes your right to work in Australia?Which of the following Customer Relationship Management (CRM) systems do you have experience using?What's your expected annual base salary?How much notice are you required to give your current employer?Which of the following Microsoft Office products are you experienced with? #J-18808-Ljbffr