Bring your fabulous talent, flair and creativity to our dedicated and passionate team at TVSN! Northern Beaches location Fun & collaborative team environment with supportive leaders and ongoing coaching TVSN is Australia's #1 home shopping channel, filming 13 hours of live TV 7 days a week. We are leaders in digital retail - with a multiplatform approach to retail across Australia and NZ. With a wide range of quality products – from fashion, accessories, jewellery and skin care to homeware, electrical and gardening – we guarantee that our customers' shopping experience is seamless, convenient and enjoyable. Our people are the heart and soul of our business. We are looking for an uber-organised team player to join our Marketing & Digital team. ABOUT THE ROLE: The CRM & Digital Executive is responsible for the coordination and implementation of TVSN's CRM and Digital strategy along with - Collaborating with the team to provide input and insight into the CRM strategy to enhance initiatives and audience engagement. Planning for, implementing and delivering campaigns to engage, grow and retain TVSN's customer base. Monitor data integrity and analytics of campaign processes. Ability to work with key stakeholders to develop creative briefs and gain approvals. Implementing email marketing and lead nurturing campaigns. Maintain a consistent focus on the quality of the customer experience through CRM and automated journeys. Measuring and reporting on the performance of all campaigns and assessing against objectives, KPIs and ROI. Collaborate as part of small, close-knit, high performing team. Experience with CRM platforms and automation essential, experience with Braze preferred. WHAT WE ARE LOOKING FOR: Have at least three years of experience in implementing CRM, digital & automation marketing initiatives. Proven experience developing complex end-to-end customer journeys that drive engagement and profitability. Helping develop customer lifecycle and roadmaps including customer segmentation. Ability to multitask in a fast-paced, dynamic environment. Strong analytical and problem-solving skills and attention to detail. Proven ability to work with stakeholders from all levels. Demonstrate fluent oral and written communication skills. Be a proven self-starter, self-planner and self-learner. Show curiosity about and be interested in learning new technologies and platforms. WHY YOU WILL LOVE WORKING AT TVSN: EXCELLENT product discounts across the Group On-site parking Social club Free membership to SONDER health and wellbeing for you and your family Discounted gym membership Learning and development – we want you to grow and get the most out of your role! Recruitment referral incentives for permanent and casual placements Join us at TVSN and become part of a fun team who love what we do! #J-18808-Ljbffr
