About Us WA Primary Health Alliance (WAPHA) is a not-for-profit organisation that operates 3 of the 31 Primary Health Networks (PHNs) spread across Australia.
We are guided by our Strategic Plan 2023 - 2026.
Established in 2015, the PHN Program aims to strengthen and sustain primary health care through partnerships and strategies that demonstrate a one health system philosophy, improve people's access to services and hence their health outcomes.
We achieve our aims by: Supporting general practice to deliver the highest quality patient care.
Funding local primary health care services based on community needs.
Connecting local services to simplify the health care system.
Having a strong emphasis on system reform.
Due to the nature of our funding and activities, WAPHA operates in a dynamic environment.
Adaptability and flexibility are therefore necessary to respond to changes as they occur.
We encourage applications from every background and ability, including but not limited to, Aboriginal and Torres Strait Islander people, LGBTIQA+ people, people from multicultural backgrounds and people with disability.
Further information about our values, workplace and culture can be found at www.wapha.org.au/joinourteam/ About The role The CRM Administrator is responsible for the administration of Microsoft Dynamics Customer-focused Suite, specifically CRM 365, Customer Voice, and Marketing.
This role involves working on CRM integrations with other enterprise technologies to develop integrated business products and processes.
This role will be offered as an on-going position on a full-time basis and offers the flexibility to work from home and office.
Key tasks and responsibilities: Manage and maintain Microsoft Dynamics CRM 365, ensuring configurations align with ITIL Service Management and ISO 27001 standards.
Customize and update Customer Voice configurations, including survey templates and feedback management processes, to enhance stakeholder engagement and satisfaction.
Tailor Marketing configurations, such as journey maps and segmented contact lists, for effective multi-channel outreach and engagement campaigns.
Collaborate closely with the development team to refine backlog items and ensure seamless integration of CRM with other enterprise systems.
Lead the release management process, coordinating resources and conducting risk assessments to ensure smooth and timely deployments.
Establish and maintain a continuous feedback loop with end users to gather insights and drive ongoing improvements to CRM functionalities.
Conduct impact analyses and assess change readiness to facilitate smooth transitions during CRM updates and integrations.
Foster strong working relationships with internal stakeholders, including Digital Services teams, CRM Technical Specialists, and business units across the organisation.
Liaise with external partners and vendors, such as technology operations managed services providers and Microsoft solution integrators, to optimize CRM performance and capabilities.
About you To be considered for this role, candidates must meet the following selection criteria: Essential experience and education Tertiary qualification or latest certification in related field.
At least 1 year working experience with complex CRM 365 configuration and integration.
Experience working with complex Customer Voice configuration and integration.
Experience working with complex Marketing configuration and integration.
At least 1 year of working experience with .NET framework and ASP.NET At least 1 year of working experience with SharePoint and web front-end development At least 1 year of working experience with XML, HTML, CSS, JavaScript, JSON, Web.
Exceptional verbal and written communication skills.
Solid understanding of how people go through a change and the change process.
Health Industry knowledge and experience.
What we offer Hybrid working arrangement that combines remote work (3-4 days per week) with office presence in our modern Subiaco office (1-2 days per week).
Commitment to employee development.
Salary packaging - WAPHA's arrangement allows for a maximum of $15,900 for general living expenses and $2,650 for entertainment benefits per fringe benefit tax year.
Professional development opportunities.
Employee Assistance Program.
Additional paid parental leave.
Gifted paid day off during Christmas shut down period.
Annual $200 health and wellbeing reimbursement scheme.
All employees have access to LinkedIn Learning.
Study leave options available.
Option to purchase additional leave.
13 weeks long service leave after 10 years of continuous services (accessible on a pro-rata basis after 7 years).
To Apply Please submit your application by clicking the 'Apply' button.
Your application should include your CV along with a cover letter.
The cover letter should outline your interest in working for WAPHA and address the selection criteria as outlined in the job advertisement demonstrating your skills and experience relevant to the requirements of this role.
Applications close Friday 12th July 2024.
WAPHA reserves the right to commence shortlisting prior to the advertised close date.
For further information please email ******.
Please note that applications must be submitted via the link provided – applications received by email will not be accepted.
Applicants must hold current, unrestricted working rights in Australia to be eligible for this role.
Candidates without valid authorisation to work in Australia will not be considered.
Compliance with all relevant employment laws and regulations is mandatory.
WA Primary Health Alliance builds and strengthens primary health care in Western Australia, so people can access the services they need closer to home.
As the operator of all three Primary Health Networks in Western Australia, we aim to ensure that the people most at risk of poor health have access to quality care.
By working closely with GPs, health professionals, service providers, hospitals, government, and the community to strengthen primary care state-wide, we are delivering better health, together.
The Digital Services Portfolio delivers seamless, informed, people centred digital services that contribute to organisational success.
It does so by implementing seamless, well-integrated digital processes that improve outcomes for users; continual access to timely, reliable information to inform decision-making; and people-centric digital design that supports the way people access and use services.
Primary Health Insights and Primary Sense are Digital Services offered to other participating Primary Health Networks across Australia which also sits within the Portfolio.
The Portfolio's teams are Information Systems, Architecture and Design, and Primary Health Insight Services.
