Overview
As a Critical Environment Technician (CET) in Microsoft's Cloud Operations & Innovation (CO+I) team, you will maintain the critical infrastructure that keeps our Datacenters up and running. This includes coordinating with suppliers/vendors, recognizing safe versus unsafe work environments, and having a hands-on understanding of critical environment equipment.
Your role will involve performing various types of maintenance, responding to onsite incidents while coordinating with other critical facilities professionals, and using telemetry and other platforms to monitor equipment performance and operations.
Microsoft's Cloud Operations & Innovation (CO+I) powers our cloud services. As a CO+I Critical Environment Technician, you will play a key role in delivering the core infrastructure and foundational technologies for Microsoft's online services including Bing, Office 365, Xbox, OneDrive, and the Microsoft Azure platform.
CO+I is focused on the personal and professional development of all employees and offers training and opportunities including Career Rotation Programs, Diversity & Inclusion training and events, and professional certifications.
Our infrastructure comprises a large global portfolio of more than 200 datacenters in 32 countries and millions of servers. We support services for more than 1 billion customers and 20 million businesses in over 90 countries worldwide.
With environmental sustainability and optimization at the forefront of our datacenter design and operations, we continue to grow and evolve as we meet the ever-changing business demands that hold Microsoft as a world-class cloud provider.
Microsoft's mission is to empower every person and every organization on the planet to achieve more. As employees, we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals.
Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.
Responsibilities
Serve as an operations specialist in one major area of CE operations (e.g., electrical, mechanical, controls, generators) and work on advanced tasks independently.
Inspect and supervise critical environment-related facility equipment (e.g., controls, heating, ventilation, and air conditioning (HVAC), mechanical systems), building, and grounds regularly for unsafe or abnormal conditions and escalate per applicable policies and standards.
Utilize internal computerized maintenance management system (CMMS) to track all equipment assets and complete work order requests for maintenance work.
Safely and quickly respond to and lead onsite incident response teams for all abnormal conditions that impact operations, coordinating with other critical facilities professionals to perform corrective repairs without supervision.
Enhance, develop new, or follow preexisting emergency operating procedures (EOPs), methods of procedure (MOPs), and standard operating procedures (SOPs) in relation to CE operations and incidents.
Perform various types of maintenance (e.g., planned, predictive, corrective) and repairs following methods of procedure (MOPs) and standard operating procedures (SOPs) for one or more types of equipment (e.g., electrical, mechanical, cooling systems).
Have a hands-on understanding of how equipment works and how to troubleshoot equipment, systems, subsystems, and components independently within their trained discipline.
Provide consultation to lower-level colleagues in troubleshooting systems and problems.
Understand, follow, and ensure safety and security requirements (e.g., job hazard assessments (JHAs), environmental health and safety (EH&S), toolbox talks), and business processes and procedures to properly perform work safely, quality, and reliably within Microsoft requirements.
Embody our culture and values.
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