Crime Stoppers Operatives work in the Crime Stoppers Contact Centre within the State Intelligence Division, Intelligence & Covert Support Command of Victoria Police. You will be responsible for receiving information from the public via telephone or online reports, then converting this information into information reports which are disseminated to relevant areas for investigation. The Crime Stoppers Contact Centre operates every day of the year, including public holidays, between 7 am and 11 pm. Crime Stoppers Operatives are required to work shift work, including weekends. The Crime Stoppers Program provides the community an opportunity to report information about crime in a confidential manner.
Victoria Police is a contemporary and agile workplace and supports flexible working arrangements.
Your duties will include: Work in a Contact (Call) Centre environmentAnswer calls about crime and traffic-related information from the publicAdvise callers of appropriate referral services where necessaryProcess crime and traffic-related information received through phone calls, online reports, and written correspondence into information reportsConduct data checks, update database records and compile statisticsCommunicate with a broad range of internal & external stakeholdersAs the successful applicant, you will have: Ability to provide exceptional customer serviceAbility to transcribe information provided into accurate, well-written reportsAbility to use a computer with multiple screens and with multiple applicationsAbility to work in a team environmentAbility to work under pressure, multitask and remain calm in stressful situationsAbility to work in a confidential and sensitive environmentAbility to prioritise tasks and manage workloadsAbility to manage exposure to at times distressing and graphic crime contentRequirements and relevant information: One (1) x full-time, fixed-term position available.This position is located at Victoria Police Centre, 311 Spencer Street, Docklands.This position requires shift work as indicated in the Position Description (as attached to the advertisement).The successful applicant will be required to undergo National Security Vetting, achieve and maintain a security classification as determined by the Department Head. To achieve this, applicants must be an Australian Citizen.The successful candidate will be required to undergo pre-employment checks which may include fingerprint checks and misconduct screening.In accordance with organisational policy, all Victoria Police employees are required to be fully vaccinated (including a booster vaccination) against COVID-19 or hold a valid medical exception. As such, your employment with Victoria Police is subject to providing evidence of your vaccination status.Your application must include: ResumeCompleted application form – the word document (2. Application form) for you to complete and attach to your submission is attached to the job advertisement.Please Note: All applications will need to be submitted through one of the following platforms: Jobs and Skills Exchange (JSE) website and Victorian Government careers website (Careers.vic). Applications will not be accepted via other platforms or email.
Current Victorian Government employees must apply via Jobs and Skills Exchange (JSE) We welcome applications from people with disabilities. If you have a disability/medical condition and require a copy of this advertisement and attached documentation in an accessible format or would like to discuss an access requirement/reasonable adjustment for the recruitment process, please contact VPS Recruitment via email ****** or on (03) 8335 8082.
About Us: Victoria Police has a dedicated workforce of more than 22,000 employees consisting of police, protective services officers, police custody officers, and public service staff. Each employee plays a vital role in providing the 24/7, 365 days a year emergency response and public safety capability the organisation delivers to its community. As a Victoria Police employee, you have a dedication and commitment to community safety.
Having a workforce that reflects the community we serve is important to Victoria Police. We want to attract and retain people of all genders, ages, religions, disabilities, sexual orientations, family and caring responsibilities, and cultures including people of Aboriginal and Torres Strait Islander heritage. If you are interested in a position, we encourage you to apply as we celebrate the benefit that diversity brings to our employees, our services, and our community.
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