Crew Lead – Digital 2.0, Digital Experiences You are passionate about creating market-leading digital experiences to positively drive engagement with customers.You can blend strategy, product vision, relentless execution, and care for the digital experience to revolutionise how we deliver banking services to our customers.You are an experienced people leader who can inspire and galvanise your teams to rise to challenging but exciting customer and technical delivery outcomes.You are tenacious and an excellent communicator, aligning stakeholders beside you to successfully deliver new and innovative propositions to market using the latest technology.Your Team Within Retail Banking Services (RBS), the Digital Domain drives the strategy and delivery behind CBA's market-leading CommBank app and its desktop asset Netbank, delivering an integral service and brilliant experiences to over nine million digitally active customers.
Your impact and contribution As the Crew Lead for Digital 2.0, you will be a product strategist, digital thought leader, methodical experimenter, and a senior leader driven by a desire to create exceptional digital experiences. You'll use the latest technology to build digital experiences and features that determine how millions of people access, understand, manage, and invest their money while strengthening their relationship with CommBank.
Drawing from your strong digital delivery experience, you're constantly pushing the boundaries to help deliver outcomes that fundamentally shift the customer experience and unlock more value. Your passion for outstanding user experience and ability to solve complex problems is key to developing high-quality solutions.
You have a high tolerance for complexity and ambiguity coupled with the resilience and tenacity to see things through. You have experience working in a fast-paced, agile environment and use leading practices with an appreciation for the value of continuous delivery and user testing. You're the kind of person who thrives when given the autonomy to drive a product strategy – from conception, design, development, testing, and release.
Here, you'll collaborate with the best engineers in the country that emphasise open communication, quality work, and a culture of excellence. Your hard work will pay dividends, being able to tap into flexibility, great rewards, and the ability to drive your own career growth, knowing you'll have our support every step of the way.
See yourself in our team We are here to build world-class experiences for our customers that go beyond design to improve the financial wellbeing of each user. As someone who naturally balances product strategy, deep thinking with imagination and design, you're a natural for coming up with great ideas. Our diverse teams are dedicated to learning, sharing knowledge, and continuous improvement. Innovation, passion, and creativity shape our culture.
We're interested in hearing from an experienced senior leader with relevant skills and experience including: Proven expertise designing, developing, and delivering at-scale digital experiences, leveraging the best practices for outstanding customer and commercial outcomes.Ability to influence and align multiple stakeholders and teams to deliver your product vision, navigating competing interests and balancing the needs of customers, the business, and technical teams.A data-driven mindset with the ability to interpret data and insights to inform decision-making with exceptional communication skills.A track record of building, leading, and mentoring high-performing digital teams who lead by example, seeing through complexity to drive simpler, and better customer experiences.If this sounds like you, apply today!
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