At the heart of our service offering are our people and our promise to deliver a no better logistics experience. efm Logistics is leading as the largest 4PL provider in Australia & NZ, meaning we do much more than just ship goods. We design, build, manage and provide integrated, optimised supply chain solutions.
As an independent service provider, we create tailored transport and warehousing solutions using a single technology platform and a dedicated Account Management team. Backed by 200+ industry experts, our people, technology, and innovation set us above from the competition.
Due to growth, we are expanding our Credit team and are on the lookout for a Credit Team Lead to join us. As the Credit Team Lead, your role is to proactively minimise financial risk to the business through the effective leadership of the Credit team by ensuring the collection of debt and building strong relationships with internal and external stakeholders. Team development and continuous improvement are key focus areas of the role together with ensuring efficient processes are maintained and the team remains positively engaged.
As a Credit Team Lead, the key areas of responsibility are:
Accountable for the completeness, timeliness and accuracy of daily banking and reconciliations of customer accounts and collection of all outstanding debt via targeted communication strategy Support with customer queries and escalations (including disputes) to be resolved in a timely manner Use of the Aged Trial Balance, and maintenance of diary notes in ERP system to proactively monitor outstanding debt to facilitate timely and complete collection Manage customer credit limits and make recommendations according to customer risk profile and/or customer spend Maintenance of debtors ledgers, including accuracy of debtor information and clearance of unmatched items Monthly statements, reminder letters and copy invoices submitted to customers as required Establish and maintain productive and professional relationships with all internal and external stakeholders to ensure that all issues are managed smoothly as relevant to the Credit team Provide required reporting to management including customers at risk report, bad debt provisions and credit team reporting Manage and oversee the training and development of the Credit team Conduct monthly formal performance reviews in line with efm's performance objectives, including KPI management and associated reporting regarding the efficiency and quality of the function In this role we are looking for candidates who have:
Minimum 1 years' experience in a leadership role with demonstrated capability in leading and managing a team Extensive exposure to customer base, including high levels of experience in customer excellence Strong experience in influencing outcomes Coaching people – acts as a leader, as a mentor, supporting others in their professional development Thrive in a fast-paced and high-volume environment with the ability to adapt to and lead change – proven track record in identifying and implementing business improvement initiatives and fostering a culture of continuous improvement Analytical and critical thinking skills to resolve issues Ability and willingness to take a practical approach and undertake work at an operational level Ability to demonstrate strong system, data and analytical skills to determine trends or areas requiring corrective action
Strong focus on regular and ongoing professional development training, enhancing skills and career progression A dynamic and empowering culture, where we challenge each other to do it better An opportunity to be part of an industry leader Competitive salary and bonus scheme Modern office space and technology, located within Moorabbin's ever evolving Morris Moor complex Free parking and onsite café Company functions and team building activities Partner with a leading Australian charity, volunteering time to make a difference to the lives of children with cancer Applications close COB 8th May 2024.
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