As our highly valued Credit Services (Collections) based in Brisbane, you are the first point of contact for customers with overdrawn or overdue accounts.
You negotiate solutions and arrangements to assist our customers to bring their accounts up to date.
You progress the accounts through the collections lifecycle and make recommendations for recovery action if indicated.
In addition, you take appropriate steps to ensure all processes and actions are compliant with the relevant legislation and guidelines.
You'll make an impact by: Regularly contact and negotiate solutions with customers with diplomacy and compassionMonitor and action incoming emails to group inboxes managed by the Collections TeamIdentify hardship triggers and refer customers for a discussion with the Financial Assistance Team where indicated.To succeed in this role, you will have: Up to 3 years' experience in collections for a bank or other consumer lenderPrevious experience managing accounts with arrears 90+ days is advantageousSound knowledge of retail financial services, including knowledge of relevant principles and legislation (Privacy Act, NCCP, Bankruptcy Act, Debt Collection Guidelines).Why Great Southern Bank? Whatever your role with us, you'll be part of a force for good.
We're owned by our customers right here in Australia, so our success benefits everyday people and families.
Working at Great Southern Bank, you'll also enjoy a range of fantastic benefits, some examples include:
Helping you unlock a brighter future by investing in your development and wellbeing, offering you study leave, a day for you and professional wellbeing coaching.Benefits that support you and your wellbeing so that you can thrive at work and at home, today and tomorrow.
Enjoy access to our wellbeing centre and the flexibility to work from home two days a week.Helping you to achieve your financial goals and positively impact your family and community.
We offer discounts on a wide range of Great Southern Bank products and services such as savings and transaction accounts, insurance, home loans and more!Imagine working for a bank that truly helps people.
You can. Questions? Please contact our Talent Acquisition team at ******
At Great Southern Bank, we're committed to building a strong, inclusive and diverse workplace, where people feel a sense of belonging and are valued, connected and respected.
We value diverse backgrounds, cultures, abilities, ideas and experiences; recognising the benefits they bring to our work, our communities and the way we help our customers.
We support and promote an inclusive culture through flexible ways of working, collaboration, and fair and equitable decision making that empowers our people to be at their best every day. #LI-Hybrid
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