About the Employer:
Our client is a proudly Australian-owned and operated energy and internet service provider, serving customers along the eastern seaboard of Australia. They take pride in delivering value products and competitive pricing. Their mission is to offer households and small businesses a top-tier service experience and excellent value by providing electricity, gas, and broadband services across Victoria and New South Wales.
About the Role
This is an operational role responsible for the day-to-day collections activity on internally managed delinquent accounts. Key responsibilities include:
Case manage high volume residential and business accounts through a daily dialler Negotiate best outcomes enhancing cash flow opportunities Understanding of regulatory and payment difficulty obligations from a credit viewpoint Understanding of the disconnection for non-payment process Risk assessment analysis Identify and resolve diverse customer inquiries Basic understanding of credit concepts such as aged trial balance, DSO, doubtful debt provision etc. Ensuring non-compliant customers are disconnected for non-payment while meeting compliance requirements Ensure collection processes are followed The Benefits Partnering with Australia's fastest growing utilities provider with a customer centric culture Refreshed South Melbourne office facilities Structured induction and training. Competitive salary package + monthly bonuses A supportive environment driven by teamwork About DFP
Recognised as a leader in our field, DFP Recruitment Services has been operating for over 40 years. We are excited about our future as part of an international group with new opportunities for our people. With our values at the core of everything we do, we have a reputation for integrity, ethics, and professionalism. We work collaboratively with clients and candidates to provide quality recruitment outcomes for temporary, permanent, and unbundled solutions. Visit dfp.com.au for more information on our services or to browse other opportunities available.
If this sounds like exactly what you've been looking for, please click the Apply Now button. Alternatively, please call Harley on 0386329957 or email for a confidential discussion.
DFP welcomes applications from Aboriginal and Torres Strait Islander people, people with diverse cultural and linguistic backgrounds, and people with disability. In addition, DFP will provide reasonable adjustments for individuals with disability throughout the recruitment process. If you identify as a person with disability and require adjustments to the application, recruitment, selection and/or assessment process, please advise via or 1300 337 000 and indicate your preferred method of communication (email, phone, text) so we can keep in touch and meet your accessibility needs.
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