Acknowledgement of CountryMONEYME acknowledges Aboriginal and Torres Strait Islander peoples as the first people and Traditional Custodians of the land and waterways throughout Australia. We recognise their continued connection to culture, community and Country, and pay our respects to Elders past and present. View our journey towards reconciliationAbout MONEYME:MONEYME is a founder-led digital lender and Certified B Corporation. We challenge the traditional ways of credit and simplify the borrowing experience with digital-first experiences that meet the needs of modern consumers. We offer a range of fast, flexible, and competitively priced products that span our customers' credit lifecycle, including personal loans, credit cards, and car loans. We deliver unrivalled customer experiences powered by smart technology, speed and efficiency.We are for ambitious Australians that expect more from life and the companies they engage with. We uphold a strong ethos of sustainability and hold ourselves accountable to the high standards of the B Corp movement. Our culture is energetic and driven, and we continually challenge the status quo… we're nothing like your traditional finance institution. We have recently been certified as a B Corp and a Great Place To Work. We're proud to have built a culture where people feel heard, cared for, and empowered to push boundaries. We wouldn't be able to continually improve and grow as a company without our diverse and exceptional team.What we are looking for:The Credit Analyst position will be responsible for day-to-day business operations. The underwriting aspect of the role fundamentally involves credit risk assessment on secured loans. It is an inherent part of the role to deliver quality customer service experience over the phone, and email with customers.Responsibilities for this position include:Manage all business operations that involve customer interactions.Own customer support interactions from start to finish and use metrics to streamline and improve them.Underwrite, analyze, and assess credit applications within the boundaries of your delegated authority.Ensure credit decisions are responsible and compliant with all legislative requirements.Conduct credit risk assessment on secured personal loans following MONEYME's lending criteria and legislative requirements.Deliver the best customer service experience in all forms of communications, including but not limited to phones and emails.Communicate with customers on a day-to-day basis, which may cover a raft of transactions, including credit enquiries - through direct calling, SMS, and email.Traverse between MONEYME, My OzMoney, SocietyOne and other brands as necessary.Seek guidance from peers and leaders and escalate appropriate matters to deliver better outcomes.Protect customer information and sensitive data.Stay up to date and maintain compliance on all other legislative requirements.To be successful in this role you must have the following:A sharp mind and highly intelligent with strong analytic mindset.Superior organisational skills and attention to detail.Ability to work autonomously, own, and complete projects as well as multi-task.Excellent communication skills and ability to interact with external and internal partners.Enthusiastic and have an ambition to learn broader aspects of the business.Business instincts – inherently curious by nature, you enjoy thinking about what makes different companies tick.Drive and hustle – we provide thousands of loans to customers each month, so this could include optimising the customer experience, reducing the time taken for a client to receive a decision on their loan, maximising customer value, and ensuring the highest level of service throughout.People skills – you will need high-class people skills, excellent phone manner, and the ability to think quickly on the phone in finding a solution for the customer.At MoneyMe, we value:Strong teamwork skills, with the ability to collaborate within and across teams and functions.Ability to think creatively and problem solve when faced with new challenges.Ability to work independently & self-motivated.Strong time management skills with the ability to deliver quality work in an efficient manner.Ability to adapt to evolving priorities and deadlines and manage multiple projects at one time.What's in it for you:At MONEYME we believe in rewarding hard work. When the business is winning, so are you, and we're always investing in our employees to lead new projects and develop people's careers. We have quarterly awards, events, bonuses and more.Some of our perks and benefits we offer to our employees are:Up to 5 additional days of bonus leave per calendar year after 12 months of service for eligible employees.3 days paid community service and volunteering leave per year.12 weeks of employer-paid parental leave and two weeks employer-paid leave for secondary carer.Quarterly champion awards and reward trips.Mental health and wellbeing initiatives, health checks, skin cancer checks, free vaccination, etc.Team social events, massages in the office, free coffee and much more.MONEYME Limited is an equal opportunity employer and we value diversity, equity, and inclusion. We are committed to creating a diverse and inclusive workplace and encourage applicants from all backgrounds to apply. We believe that the unique contribution of our employees is a key driver of our success.
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