Are you passionate about beer? Do you want to be a key player in ensuring consumers get the perfect pint of Diageo's market-leading draught beer brands such as Guinness, Harp, Rockshore, Carlsberg, or Smithwick's? Then this is the role for you. The primary focus of this CPM role is to maintain beer dispense equipment across Ireland for our client Diageo. The role may in the future also include working across Service and Project teams within the full CPM Guinness Quality Team.
We are recruiting for three Quality Rep roles for the following territories: Dingle, Limerick City, and North Kerry. It would be desirable for the winning candidates to be residing within or close to these areas.
Every member of the CPM team contributes to the overall growth of our business. People are at the core of CPM's business proposition, so as a key member of the QSP team, this role is expected to make a significant contribution to delivering value for our client, demonstrating initiative to drive best practice and continuous improvement. A "can-do" attitude combined with a customer-centric focus is essential for success in this role.
The primary responsibilities for this role are: Ensure the Diageo range of draught beer brands look and pour perfectly across the defined territory. Complete dispense line hygiene procedure for every account within the defined territory within a structured journey plan for the area. Maintain a focus on the 7Cs Guinness Quality Standards for every call in the defined territory. Act as the first point of contact for a specific set of calls in the territory. Respond to and resolve customer emergency calls. Accurate recording of Diageo Ireland assets in trade. Product Quality Tracking and reporting. Carry out Age of Beer reporting and return beer tagging. Build and maintain strong customer relationships. Assist with outlet refurbishments and system upgrades when required. Complete tap resites when required. Install and withdraw dispense equipment, including permanent and temporary equipment when required. Complete all tasks to company standard and within all specified SLA's. Operate in an effective, efficient, and professional manner when completing all tasks and representing CPM and our client Diageo. Work within industry health and safety standards. Generate new ideas and ways of working. Consistently strive to reach the highest standards of performance for customers. Ensure effective and efficient completion of all tasks. Undertake any other duties and responsibilities as instructed by your line manager. Experience: Full driving licence is essential. Excellent interpersonal and communication skills. Ability to build and maintain excellent client and customer relationships. Demonstrated ability to manage clients and customers in a professional manner. Knowledge of beer dispense systems and equipment is desirable. Knowledge of beer dispense fault finding is desirable. Target-driven with a proven record of achieving KPI's. Organised and able to manage multiple priorities. Excellent commercial awareness. Energetic and enthusiastic. Previous electrical or plumbing experience is desirable. Experience diagnosing faults. Qualifications: Education to Leaving Certificate. Qualification in a trade is desirable. Benefits: Competitive Salary. Companywide recognition awards + regular company events and activities. Discounted Health Insurance. Access to company pension provider. IVF Support Policy. Enhanced Maternity & Paternity Pay. Reward & Recognition through our People Awards Scheme. Fast career development and progression opportunities for performers from 6 months. Employee Assistance Program. Active Diversity and Inclusion teams across the business. Regular company social events and activities. Bike to Work Scheme. TaxSaver Scheme – discounted travel tickets. Employee Referral Payment Scheme. Structured Personal Development Plan. #J-18808-Ljbffr