Permanent, full-time, based in Caloundra Competitive salary + Salary Packaging + Car opt in or vehicle allowance Use your sales and customer service skills to change people's lives! At Mylestones, we empower thousands of individuals with disabilities to unlock their potential and find fulfilling employment.
We are on the lookout for a passionate Client Coordinator to join our dynamic team in Caloundra.
Position Purpose:
In this role you'll oversee a caseload of program participants and collaborate with a team of employment services staff to assist our client's journey from intake to employment. The client coordinator takes ownership of the participants' journey to employment, working with colleagues to execute against the tailored action plan.
You'll work within a structured team, including marketers, support officers, and caseload contract officers, to deliver a life-changing outcome for the participant.
Why You'll Love This Role:
Make a Difference: Use your skills to create real change and support individuals with disabilities in achieving their career goals.
Engaging Work Environment: Thrive in a KPI-driven environment where your success directly impacts our clients' lives.
Supportive Team: Join a values-based organisation committed to delivering high-quality outcomes and fostering a collaborative culture.
What You'll Do:
Create Opportunities: Develop and implement effective action plans to create meaningful pathways towards stable job opportunities for people living with a disability.
Empower Our Clients: Inspire, coach, and support individuals with disabilities to reach their employment goals.
Build Relationships: Cultivate strong partnerships with local businesses, community organisations, and industry partners to provide not only staffing solutions but foster long-term relationships.
Collaborate: Work independently while also being an integral part of our supportive team to develop, document, and implement high-quality marketing and capacity building strategies, utilising action plans, to gain an understanding of job requirements through task analysis.
Support: Working with your team, you'll plan appropriate employment supports for participants and seek feedback to ensure supports are in line with participants' individual needs.
Document: You will ensure up-to-date and accurate files and records are maintained, complete all relevant documentation as required and ensure confidentiality of information, in line with CPL, contractual and legislative guidelines.
As an established values-based organisation , we are committed to high-quality outcomes for our clients. It is a great time to join us!
Selection criteria includes:
Demonstrated experience in case management and action planning, preferably within the disability sector. 'Can do' attitude and ability to thrive in a dynamic fun environment! Experience and knowledge with Mental Health would be advantageous. Drive and energy to achieve quality outcomes. Great communication and interpersonal skills. Ability to consult, negotiate, delegate and problem solve. Ability to build key partnerships with businesses in the local community. A valid C class driving license. Blue card and NDIS Worker Screening Clearance to start (we can help). Please review the attached position description for a full list of responsibilities and selection criteria.
Applications to close by Friday 12th of July, unless filled prior...thanks!
CPL is a non-profit organisation that provides vital support and services to children and adults with disabilities and aged care in Queensland and northern New South Wales. CPL is part of the CPL Group consisting of CPL, Mylestones, Cootharinga, and Access Arts. We employ approximately 3000 people that share our values.
To apply, please submit your CV and a cover letter. For a confidential discussion, please contact the recruitment team at
CPL is committed to providing a workplace that fosters a culture of respect, understanding, and inclusion.
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