Court Services Officer, Justice and Attorney-General
Department of Justice & Attorney General QLD – Brisbane QLDFull time, Contract, Part time, Casual/TemporaryThe Court Services Officer role presents an exciting opportunity to actively contribute to modernising and improving the court system, emphasising safety, innovation, efficiency, and enhanced access to justice. As part of a dynamic team dedicated to shaping a more responsive and user-friendly court experience, this position offers a chance to make a meaningful impact, adapt to evolving practices, and play a vital role in the transformation of Queensland courts. To fulfil your responsibilities of ensuring the effective execution of administrative processes, case management, and providing support in the courtroom, contributing to comprehensive services for members of the public, judicial officers, and various internal and external stakeholders.In this role you will:
Provide administrative support to ensure the efficient and effective conduct of mediated case conferences before the Case Conference Registrar.Provide frontline services to court users on a daily basis, over the phone, in person and/or in court. In doing so, you will keep stakeholders of the courts at the heart of service delivery and respond to their needs in a trauma-aware and compassionate manner, ensuring the prompt resolution of enquiries, requests issues and complaints. Where required, in-court duties may include but need not be limited to:Unlocking and preparing courtrooms for the scheduled sittings.Handing out exhibits and other documents in court as required.Testing and operating courtroom technology and equipment.Recognise and action any risks presented relating to Domestic, Family and Sexual Violence (DFSV), including anti-social behaviours of court users by collating available information and escalating to senior colleagues.Adhere to established administrative processes, policies and procedures related to court and registry operations in strict accordance with relevant legislation, departmental policies and procedures to ensure timeliness and accuracy.Skilfully prepare, process, and manage a range of administrative documents, such as correspondence and court records, in strict accordance with relevant legislation, departmental policies, and procedures to ensure timeliness and accuracy.Use, update and monitor relevant databases, digital tools, and files in line with departmental guidelines to ensure the integrity and accuracy of data.Provide appropriate information to members of the public and other internal and external stakeholders about court and registry services, court rules, practices and procedures.Take ownership of developing skills, maintaining up-to-date knowledge of current practices and procedures, seeking feedback, and staying motivated when managing challenging tasks.Collaborate with the SV Case Reform team to identify, communicate, review, and progress service improvements to registry processes and procedures.Carry out any other reasonable duties as directed by the Case Conference Registrar or the Director, adhering to professional standards and organisational objectives.Applications will remain current for 12 months.
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