Course Advising Officer
Student Journey
Continuing, full-time, two positions available
$75,439.00 to $86,992.00 per annum (HEO5)
Plus 17% employer superannuation
Salary packaging options are available
5 weeks annual leave plus Christmas week shutdown, per annum
Applicants must have appropriate Australian work rights for the duration of this position (UNE will not provide sponsorship for this position)
Acknowledgement of Country
The University of New England (UNE) is a regionally based, globally networked university renowned for the quality of its student experience and the excellence of its research specialisations.
In addition, UNE pioneered teaching to external students making it the most experienced provider of distance and innovative online education.
UNE emphasises its people, staff and students' growth and development.
We aspire to be a leader in innovation and change and a centre for the Armidale and the North-West communities.
Equity, diversity and inclusion are central to the core values of UNE and we are committed to engaging, supporting and growing a richly diverse workforce.
From the Oorala Aboriginal Centre at the heart of our campus, to the inclusive organisations such as the UNE Ally Network, the UNE Women's Society, and the many international cultural groups - all will feel valued and respected at UNE.
You will embody the UNE values and strive to be Open, Enquiring, Exceptional and Making a Difference.
Additionally, you will be committed to achieving the goals embedded in the Future Fit Strategic Plan 2021-2030.
About the role
The Course Advising Officer provides a developmental course advising service as part of a team, collaborating with students to understand their programs, identify challenges, align their studies with personal goals, and implement strategies for course completion, thereby improving student retention and success.
The team works with students in both individual and group settings, via phone, video call, email, and face-to-face interactions.
The team also supports the development, maintenance, and promotion of web-based self-service course advising resources.
The Course Advising Officer delivers a student-centred, evidence-based service, primarily targeted at students at high risk of non-completion, including those in Tiers 2, 3, and 4 of the Student Support Policy.
About you
To be successful in this role, you will have:
The ability to engage students with empathy, placing them at the centre of the experience.
A commitment to working collaboratively and respectfully with colleagues, even in challenging circumstances.
A commitment to professional development, including reflective practice.
Preferably, knowledge of UNE courses and services.
Experience with UNE student administration systems such as Oracle Service Cloud Student Relationship Management (SRM), the Callista database, and UNE myLearn Learning Management System, or experience with similar systems in another relevant higher education setting.
About the Group
The Student Journey Portfolio is responsible for all aspects of the student journey at UNE, ensuring the quality of provision from enrolment to graduation.
Through institutional collaboration, the division supports the University's strategy to ensure that all UNE students and graduates have an experience that supports and enables their academic success and future life course progression.
About Armidale
Armidale is an attractive and vibrant city that combines all the features of a bustling regional town centre with the tranquility of rural living.
It boasts gourmet restaurants and cafes, boutique shopping, quality schools and sporting facilities.
Surrounded by mountain gorges, waterfalls and national parks, Armidale's natural beauty and distinct seasons make it an ideal place to live and thrive.
To find out more, visit https://www.visitarmidale.com.au/experience
Enquiries and additional information
To discuss this role please contact Shaun O'Connell, Student Engagement Advisor, phone: (02) 6773 3848, email: ******.
Due to UNE's Christmas shut down period, Shaun will be available for discussions relating to this role, responding to emails between 06 and 10 January 2025.
Closing Date: Midnight, 12 January 2025
Reference No: 224218
Please visit www.une.edu.au/jobs-at-une for further information about this position and other career opportunities at UNE.
To Apply
Your application should be comprised of:
Covering letter;
Responses to selection criteria
Current CV.
Commitment to Inclusion and Diversity
UNE is committed to building a diverse workforce and strongly encourage applications from Aboriginal and/or Torres Strait Islander Australians, people with disability, people from diverse cultural and linguistic backgrounds, mature age workers and LGBTQIA+ people.
About Our Process
At UNE, we are committed to employing individuals who meet the requirements of this role and align with our values.
All applicants will be contacted and advised of an outcome.
The successful candidate will be required to undertake pre-employment checks prior to commencing in this role as indicated in the position statement.
Please visit our Privacy Statement to understand how your information is collected, stored, accessed and used.
National Police Check
If you are the successful candidate for this role you will be required to provide UNE with a National Police Check prior to your commencement.
Please note that people with criminal records are NOT automatically barred from applying for this position (unless there is a particular requirement under law).