What You'll DoCourier Work: Driving Excellence on the RoadYou'll play a critical role in ensuring timely pick-ups and deliveries, maintaining customer satisfaction, and adhering to our safety, security, and operational policies.Efficiently manage pick-ups and deliveries.Resolve customer issues by leveraging your service expertise.Operate either bulk vehicles (MR license required) or smaller vehicles/vans to meet diverse service needs.Dispatch Work: Fleet AllocationAs a Fleet Allocator in the Sameday Local Courier operation, you'll ensure seamless service by efficiently managing and allocating jobs to our fleet of professional couriers.Act as the first point of contact for couriers in the Sameday Radio Room.Allocate local courier jobs in an efficient and effective manner to meet service delivery times.Plan and prioritize jobs in a fast-paced, dynamic environment.Apply knowledge of transport dispatch, freight management, and GPS tracking systems.Assist with collating data to achieve and record key performance indicators (KPIs) for service quality.Communicate effectively with allocators and quality control staff to ensure optimal job allocation.Key ResponsibilitiesProvide reliable and efficient pick-up and delivery services to meet customer expectations.Leverage strong geographical knowledge of Adelaide to allocate and optimize delivery routes.Understand and manage drivers' strengths and capabilities to undertake urgent, time-critical deliveries.Ensure compliance with Chain of Responsibility (COR) and Dangerous Goods policies.Maintain strong relationships with both drivers and customers to ensure service excellence.Collaborate with dispatch operators and quality control staff to monitor performance and meet delivery KPIs.What You'll Bring to the TeamCore Skills for Courier WorkFull Car License required (Medium Rigid preferred).Proven professional driving experience with a customer and service-oriented approach.Strong communication skills with fluency in spoken English.High attention to detail for accurate documentation completion.Physical stamina and problem-solving skills.Core Skills for Dispatch WorkHigh-level geographic knowledge of Adelaide.Excellent persuasive and negotiation skills to handle driver queries.Ability to work effectively in a fast-paced, high-pressure environment.General understanding of COR and Dangerous Goods policies.Strong organizational skills to plan and prioritize tasks efficiently.Reliability, a can-do attitude, and a commitment to going above and beyond for the customer.
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