Counselling & Career Development Officer - Call Centre Representative

Counselling and Career Development Officer - Call Centre Representative $35ph + superASAP start, initial contract through to 26th February 2025 with likely extensionWollongonglocationFull time on site, Monday to FridayNSW GovernmentWorking with Children Check requiredThis large Government organisation with the Education sector is committed to guiding students on their educational journey and helping them make informed career decisions. As a Counselling and Career Development Officer - Call Centre Representative, you will be a vital part of our support system, providing guidance and advice to students as they explore their educational and career options.

A fantastic organisation to work for, offering great training in a friendly and supportive working environment. This is a temp contract with the possibility for extension and future career opportunities.
We are looking for standout candidates who are customer focused to communicate with prospective and current students by responding to enquiries, provide information, resolve issues and perform a range of administration tasks.
This is a contract role so we need candidates who can hit the ground running, are comfortable with a fast-paced training period and able to adapt quickly.

Responsibilities include but not limited to: You will be handling high volume incoming enquiries from students via telephone, email and online chatOffer guidance to students who reach out to the call centre seeking information about courses, career pathways, and educational goalsProvide detailed information on programs, course requirements, admission procedures, and career opportunities to prospective and current studentsMaintain accurate records of student interactions, ensuring confidentiality and compliance with privacy regulationsGeneral administrative tasksSkill/Experience: Experience working in a customer service or call centre role is preferredTech savvy - Ability to pick up new systems quicklyRelevant counselling or career development certification is a plus as well as previous experience in counselling, career development, or education advisingExcellent communication skills, both written and verbalStrong problem-solving and decision-making abilitiesEmpathy and the ability to build rapport with studentsAttention to detail and strong organisational skillsAbility to work independently and as part of a team How to Apply:

Please email Brooke Dover at ****** with your updated resume and highlight your key skills and experience for this opportunity.

APPLICATIONS CLOSING SOON Please note, only shortlisted candidates will be contacted


#J-18808-Ljbffr